Arcadia Chevy-Buick-Pontiac

We just bought a 2020 Chevy Spark with super low miles and in excellent shape. Stephanie spent the time answering our questions and getting to know us. She was very personable and friendly. My husband and I are very happy with our experience and thrilled to have a new car! I highly recommend Giving Stephanie a call.

The stories of bait and switch are true! Stay away from this dealership. I'll admit they "saw me coming from a mile away" because I'm too trusting.

I drove 100 miles to see an Toyota 4 Runner 2013 SUV they advertised to consider trading in my SUV. Before I even had a chance to negotiate the price with the finance manager they had run a credit check without my permission with 8 hard inquiries against my credit rating which Credit Karma gave me an alert notice when I got home which lowered my credit score immediately!

My credit score is high I was not concerned about getting financed. this was Plattner Auto Group. The finance manager I guess had a bad day with a sour face and slamming his office door hard. I told him how rude he was and walked away I would not buy from them and their credit tactics. It seems they they throw you credit to 8 finance companies before you begin to to bargain! This is against the state law and I will continue to report to all state agencies.

After a nightmare of an experience in dealing with Arcadia Chevy Buick, for a simple gap insurance issue, I finally found someone at Plattner Auto Group that could help. I spoke with Amy Rodgers and explained my circumstance to her. Amy was incredibly understanding and helpful. I gave her my information and was given a call back in less than 15 minutes, with not only an apology, but a final result.

I spent a month getting the run around at Arcadia Chevy and yet had an immediate result in fifteen minutes from Amy Rodgers. Please, please do your best Plattner to find and keep employees with Amy's qualities and character. Oh, and she clearly deserves a sizable raise and/or promotion. Thank you Amy Rodgers.keep up the great work

Took my Wife's 2013 Explorer in to Chiefland Ford to get checked out because it was bucking and shuddering under acceleration. We left the car there and went to Walmart to kill some time. Around a hour and a half Later we came back and the service manager told us they couldn't get to it yet. We said fine and told him we would leave it with them and drove about 20 minutes home.

As soon as we got in the house my phone rang and it was the service manager. He advised me they would need one more hour labor added to make it 2 hours at $139.00 X 2. I told him to go ahead. A couple hours later I get a call and it was the service guy. He told me that my transmission torque converter was bad and gave me a couple of unsettling options.

One option was to get a new converter and flush the valve body for an outrageous amount of money. The other was to put a new transmission in it for somewhere around $6,000.00. I told him we would come and get it. Upon arrival he gave us a bill for $308.00. Included in the bill was $20 some bucks for shop supplies which they finally took off. No shop supplies are needed to hook up a scanner.

The next day I took the car to Larry's Transmission in Williston and he told me to drain and fill the transmission with new oil. 5 quarts of new oil and 40 bucks walla, the problem is gone. Do not, I repeat do not go to Chief land ford. You will be sorry because they are nothing but incompetent thieves. 2 hours labor for a 30 minute scan. I wouldn't take a kids bike there for air in the tires.

These folks are nothing but crooks and will screw you over in a heartbeat. I would rather rate them a zero but it won't let me. Run as fast as you can from these people. I see your reply. If you want to make it better you have my number.

I went and looked at Used Kia Soul at Plattner's Arcadia. The car was beautiful so we sat to talk numbers. First thing the car was listed for $5000 once we sat for numbers the price rose to $6000. I told salesman I'm not happy with the price increase. I told him that's a deal breaker so he knew I was mad. He said let me talk to my sales manager and see what he can do.

I said okay, the salesman came back with a sales order for the following: Car price $6000 Add on accessories $2999 Tags and title $1143 Tax $420 Total price just a tad less then $11000 For a car listed online for $5000. I drove the car and didn't see any dealer add on's He said dealer add on's were nitrogen filled tires I got up and walked out. I will never step foot into any Plattners affiliated dealership ever again!

If you are buying from out of state avoid Labelle Ford. I own my business bought the truck 11/14/2020 it is now 4/27/21 and I still have no title. I have contacted them multiple times and just this week finally found out they need an original copy of inspection in my home state. They didn't know this until I called to complain for the third time of no title.

I can't even get tags! I know COVID slowed things down, but this would have been completed by anyone with basic out of state vehicle sales competency months ago. I won't even go into the price change after we had a signed out the door cost agreement. The excuse on that one was we didn't know your county tax would be higher than what we estimated. I have contacted Plattner group again with no response my new truck is drove sparingly do to expired and no way to get tags without a title.

If I could make zero stars, I would. Arcadia Chevrolet & Buick is an absolute mess! No one had any idea on where the vehicle that was called about last night was. Finally, it was found. We start the process. Sales guy brings us back the price and is going over everything and they have an additional cost, of $3k under accessories for a protection plan for appearance for 3 years. Paint, stains, interior, exterior. Now, the vehicle we are looking to purchase already has scratches and marks on it, major paint splatters in bed.

If this protection plan covers that and we are FORCED to purchase it - shouldn't they have fixed that?! Did I forget to mention that it supposedly is a fixed item, can't remove it, even if we don't want it, from a third party vendor? Horrible sales technique. This issue is being escalated to the State Attorney's office. Doug Plattner, with Plattner Automotive Group, out of Sarasota, Florida, horrible practices!

I recently had my car in for service. The woman I spoke to was very accommodating. However, they put me back on the road after having my vehicle for 2 weeks, and did not fix the problem I was having. I was driving back to Ohio, and 5 hours in, my car overheated. I had a cracked water pump. They have not responded to messages or emails. They also charged me for for service that was covered under warranty. I will never be returning and will let my family know that do live down there never to go there for service or a vehicle.

Found two trucks on their website with good prices. I called the dealership to get more information about them. The salesman told me the first, a New Chevy Colorado crew cab was listed as new incorrectly on their website. It was actually a used truck. He told me he had previously brought this issue to his sales managers attention without any result.

The second truck, a New Chevy Silverado crew cab was listed for $23,000. The salesman told me the vehicle had been sold weeks prior, but remained listed on their website. He then tried to bait and switch me to the same model with a $4,000 higher price. After this experience I researched The Plattner Group and see this is how they operate. False ads, fake prices, and excuses. Buyer beware!