Colonial Ford

Trying to get a hold of a person for well since they opened at 9 the phone rings a bunch of times and then just hangs up. I'm due for service at 11." We were unable to confirm your appointment" how much do you want to make a bet that's what's going to happen.

Ordered a Bronco over a year ago. Called, emailed endless times to talk to someone/anyone. Never a response. Empty promises, no transparency and zero communication. At this point they are just holding our deposit hostage. Still waiting.

Doug, in the collision dept. was GREAT KEEPING IN TOUCH WITH ME WHILE MY CAR WAS BEING REPAIRED. THE GUYS IN THE REPAIR SHOP DID A GREAT JOB! WILL DEFINITELY RETURN. GREAT JOB GUYS THANK YOU

Paul Olivera is everything that gives used car salesmen a bad name. I contacted him about a vehicle that was listed online. He boasted about how Colonial has 17 locations, etc. I said oh great, is there any way for you to look in your system and see if you have any more of these vehicles at another location so I can have some options. I said I saw the exact same one at your Marlboro location.

He told me he'd check. When he called back he said the vehicle in Marlboro was no longer available. Hmmm that's weird because I just called them and they said it was. Then he said he got another one in. I said ok, what's the vin? It was the same vin as the vehicle Marlboro had. He admitted he purchased it from that location (I learned later all the Colonial locations operate separately and he took it from Marlboro so he could make the sale).

Problem was he wouldn't honor the price they had it listed at. Instead he jacked it up thousands of dollars. I told him I didn't want to play games. I just wanted to buy a car. I ended up getting a better vehicle for a cheaper price through another dealership. These guys have dishonest business practices. Don't waste your time here.

Usually not a type of person to write reviews but after dealing with colonial Ford and Brendan smith and Dell Roderick i have to! The whole team went out of there way to get me approved on my dream truck to be able to provide for my family and i can't Thank Brendan and Dell enough see these guys.

Steve Lydon was very helpful. He's very knowledgeable of cars and shows that he actually cares about the customer. He's the guy to go to if you are looking to buy your next car without leaving the dealership with that feeling of buyer's remorse.

Working with Steve Lydon was an absolute pleasure! Steve is extremely patient, I never felt pressured to make a decision, and most importantly, he was a professional - who knows the car business inside and out. Although I was only looking at my options for my next car he took the time to answer all my questions. The best part - Steve stayed in touch with me to see if I had decided on any of the cars he showed me or if I had chosen another brand. Steve's knowledge and professionalism made the shopping experience enjoyable. I highly recommend you talk to Steve if you are considering buying a new or previously owned automobile.

Was easy to make an appointment online for service and Brianna the service advisor stayed in communication with me throughout. She is a great ambassador for this dealership service department. Recalls were also addressed at time of service and I couldn't be happier.

This dealer charges fake market adjustments ($5,000) on vehicles, but offers no market adjustments on you trade. If you go to a more reputable dealer you will find they don't do this. I went to another local Ford dealer and paid a little off sticker price and received a fair price for my trade. Saved over $7000