Coulter Cadillac

How about no stars for these people. I paid close to 1000.00 for a gas cap and a/c that still doesnt work to this day. The service manager made excuses and didnt want to help. They are so intelligent that when they did nothing at the 2nd service call, they put my emergency brake on, on the flat road. The service mechanics do not do quality work, beware! Update for people.after the phone call the service manager refused to help, They never fixed my a/c after I had already paid.

Basically just take me and my families money and go, that is all that matters to these people. I paid 1000.00 for windshield wipers, a gas cap and a/c that barely barely works in these 119 temps. They are all talk until they get your money, and then you're on your own to find someone that is actually honest. I am telling you, dont go there!

What a wonderful place to purchase a car. My family and I were in the market to buy a new car. A family car that would allow us to take long trips and know that we would be safe. We went in to the dealership not knowing exactly which car we wanted. After talking with our wonderful sales representative, Mark made us feel comfortable in a situation we thought would be so stressful.

The whole team from the receptionist, sales representative, to the finance department were so kind. Such an easy process. Move forward two months later and we love our new car. The kids have named it ruby and look forward to being in it, over our other car. Thank you to the whole team for the compassion and making this purchase easy for us.

WOW! Great experience. My Service Manager, Chris was very nice. One of the best waiting rooms ever! My appointment was just for an oil change but it was pleasant to have a very comfortable waiting area.

Coulter had my GMC Yukon 7 WEEKS for a Repair! In that time frame I received 3 calls from the service advisor, Travis. Also: I received a Survey and it was completed by an employee or another person withing an 3 hours of me receiving the link. They knew I would not be kind.so they remove my opportunity to share my story. I will start by saying that we all understand these are unique times and businesses are struggling with supply issues.

My prior life experience, and I have been buying GMC/Chev trucks since 1985, is that you take a vehicle into the dealership and in a day or two it is returned in working order. This experience of you having my truck for 7 WEEKS was beyond any experience I could have imagined. My timeline: Monday, Jan 24, 2022 -My 2016 GMC Yukon towed in for service.

No gears in transmission. I personally rent a vehicle. Thursday, Jan 27 - Still no call from service advisor. When I called, told they will begin to look at vehicle in a day or two. Monday, Jan 31- Still no call from Service advisor. I call and get no status. Tuesday, Feb 1- I stop in mid afternoon to get a personal status update. I was told GM is going to attempt to re build the transmission.

No other timeline provided. Wed Feb 2 - Return my rental car, and call service advisor.told him I need a car to work and that I need a timeless. He states GM will provide a rental car, and arranges one for me. When I asked about timeline for getting the vehicle completed I was told "anywhere from 2 days to 6 months". Most of Feb.no call from Service advisor. Feb 21 - Service advisor calls and says after 4 weeks, GM has approved a new transmission.

When I ask for a timeline, once again I was told "from 2 days to 6 months". March 10 - Received call truck is ready for pickup. Also received an email stating all the items that were inspected to ensure the vehicle is working fine. 11am March 10, I go to pick up my Yukon. It is brought out with a brake light not working(which was also a prior warranty item).

Service advisor notes that have one in stock and I am told it would be completed in 30-60 minutes. I leave because I don't believe him. 2pm March 10. I received a call stating brake light is completed. Upon driving the truck, I begin checking vehicle. Tire air pressure.3 tires around 38 and 1 tire at 28. Arriving at home, I notice an 8 inch crack in my windshield.

Several days later, No AC working in the truck (hadn't used prior because it was not hot). Not really sure why you show an inspection that clearly was not performed. Expected to receive my Yukon in better or same working condition as delivered to you.not worse, especially after 7 weeks. Not very pleased with any of the service, or how many Yukon was received upon return. Thank you for listening.

I was disappointed by the service. We brought our car in for a check engine light, our attendant was courteous, and they sent us a quote a few hours later. It was all itemized, and I accepted services for $1,195.18. I signed, accepted each service, and it was very clear what I would be paying. This is where they CHEATED me. When I arrived, the new price for services was $1000+ more.

It was something like $2250. This was obviously fraud, but the attendant promised there was nothing he could do about it. He said that the mechanics had made a mistake and that the amount I accepted was not right. I have never felt so ripped off - he said he couldn't accept any less even though I very clearly and obviously accepted services of $1k less.

Moral of the story is that I won't be returning to Coulter Cadillac and will make sure that nobody I know does either. I've had three Cadillacs over the past few years and won't be buying another of those either.

What an amazing experience I had buying a Used Jeep from Coulter Cadillac! Professional courtesy and above all KIND! The Salesman Thomas was great. General Manager Paul Glans was absolutely the Best! I really don't like buying cars and they made the experience Painless!

My detailed story would be a novel for all the issues I have with coulter Cadillac's service department (in only one appointment). I have a full bumper to bumper warranty and will tell you right now that if the engine fell out today I wouldn't even think to bring it back here. My car is literally in another shop right now fixing an alignment that I paid for at coulter that was done incorrectly and I don't even trust them enough to bring it back to fix it, so I'm paying for another one elsewhere (one issue amongst many others).

Do NOT get any service done. not quality work or quality service. Update: attached is the alignment check from Firestone (before and after from today 12/26) what a joke. The alignment from coulter Cadillac was done on Tuesday/Wednesday (12/21-22). Update 12/27: I called the dealer per their response to this review(no specific number or person), was forwarded to mike (service department manager), left a message with my name and number.

Have yet to hear back. They have my number and my husbands number on file. VERY unprofessional to request the customer call back considering you have our numbers. If they were any kind of professional they would have reached out and refunded the charge for the alignment at the very least. Another update 12/27: mike did finally call me back and tried to argue with me about what happened but at end of the day, when I left coulter Cadillac after my tire replacement, balance, and alignment my car was pulling to the right; and after I took it to Firestone it now drives straight.

Do the math. They did refund us the money for the alignment so that was a positive but overall what a headache and poor quality service. Further update: one of the reasons I had to bring it in was to have one of the motor mounts replaced which was under warranty. Since ive gotten it back, the front end squeaks when going over bumps(didn't even do that before I took it in when the motor mount was broken). now I gotta take it back in (probably to Arrowhead Cadillac) to have the warranty work checked over because something is wrong. This is unbelievable. What a waste of my freakin time. Wish everything would have gotten done right way the first time. Shame on you coulter Cadillac.

Due to an emergency situation which destroyed my former car's engine, I needed something fast. While I did find a vehicle, the experience was mediocre. The sales guy knew ahead of time I was coming by to drive the car, but didn't do any homework before I arrived. After answering "I don't know" repeatedly and attempting unsuccessfully to find the info on his phone, I gave up on obtaining any information, test drove the car and decided to buy it.

I really didn't need to hear repeatedly how "moral" and "ethical" he was (his words). I needed information about the car which I mistakenly presumed he would have. This salesman earned an easy commission since he did not sell me the car--necessity did, as I did not have the luxury of time to do a lot of shopping around. On the phone, the finance person rattled off different terms until I finally got a word in and told her I needed the different loan options sent to me so I could review the options and make my decision.

She was completely scattered the day I bought the car ("I'm the only one here today!") She was rushing through everything EXCEPT when she realized I hadn't been charged for something--then she had all the time in the world to add the charge, while saying repeatedly "I don't know how that happened, I wasn't here yesterday!" A few days later, I found some paperwork in my loan packet that had nothing to do with my loan--no doubt due to her being in such tearing hurry to get me out of her office.

So while I found a car, I can't say it was due to the staff at Coulter. I hope this car lasts a long time but if something happens, I do not plan on returning to this dealership.

Initially very impressed by the dealership. New and clean facility with lounge, charging station, and beverages. Salesman Bill Durst was more than accommodating to keep me informed about the arrival of the vehicle that I was interested in. Once it was in, he get to the ok for me to drive the special edition vehicle so I could see if it was the correct vehicle for me, considering most purchasers want them without any miles.

I was very impressed by the vehicle's performance, features, styling, and price. This is where it went down hill. Due to my interest in the vehicle, I asked for some rough numbers. The new sales manager Ryan Teed saw that I was an Auburn Fan and was so nice to write "ROLL TIDE" (Alabama's motto) on the bottom of the quote. Not a sales tactic I would use. Insult your potential buyer while also demonstrating your level of immaturity.

That put a sour taste in my mouth and immediately knocked my interest for doing business with Coulter. After that the quote showed me that I was wasting time. A $4k market adjustment (aka $4,000 of money down the drain and straight profit for the dealership) plus $1,990 of theft, paint coating, and other BS items added $5,990 to the price of a car (priced about $6,000 under the competition) "magically" to the round number of $59,000.

It's interesting that the dealer mandated additions and original price came out to a round number. This should've all been on the web advert by the way. It isn't and they are probably using this to bring in customers and bait and switch with higher prices like they tried with me. Well I didn't even entertain furthering the conversation as I saw it would be a waste of my time.

I left and will probably be buying a competitor's vehicle for what they were asking. Last good note is they at least let me take the quote with me. TL:DR Generally nice sales guy, but got insulted and bait and switched on price. Updare 11/05: After a half hearted apology from the new sales manager, Ryan Teed, the GM called. He apologized for the ordeal and offered to call me when he returned to the office after quarantining for a week and see what he could do yo regain my trust. He then promptly asked me to change my review in light of this discussion. I am awaiting the follow up to see how they plan to regain my trust.

My service advisor Randy is amazing. He is friendly, knowledgeable, thorough and follows through. I never worry about my cars being taken care of when I leave them with him! Dan, this guy deserves praise.