At Deacon's Chrysler Dodge Jeep Ram, we will always seek to take care of you as well as your vehicle. We want to get to work as quickly as possible, and we will always work with efficiency to ensure that you can get back to driving your CDJR as soon as possible. For the bigger service jobs we will provide you with a free loaner vehicle so that you don't have to waste any time.We don't just want to leave you in the dark in regards to your service either. We will take the time to explain everything to you in simple terms so that you can have a firm grasp on the services that we are going to perform on your vehicle.
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Great customer service starts with extraordinary people. At Deacon's Chrysler Dodge Jeep Ram our award-winning team of experts treat you like family and are here to make your visit exceptional. In fact, we have been family owned since 1963 remain the oldest Chrysler dealership in the country. Deacon's Chrysler Dodge Jeep Ram is "the dealership that service built" because we go above and beyond for our customers.
We made your Chrysler, Dodge, Jeep, Ram the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Deacon's Chrysler Dodge Jeep Ram offers Chrysler, Dodge, Jeep, Ram service and repair from our Mayfield Village service center, so you have access to the latest specialized technology and precise analysis from Chrysler, Dodge, Jeep, Ram trained auto repair technicians who undergo regular, frequent training so they're always up-to-date on every component of your vehicle.
It does not include any taxes, fees or other charges. Pricing and availability may vary based on a variety of factors, including options, dealer, specials, fees, and financing qualifications. Consult your dealer for actual price and complete details. Vehicles shown may have optional equipment at additional cost.
Lock-in pricing and applicable incentives at the time of order or claim the incentives active at the time of delivery, whichever you prefer. Simply tap the Start My Custom Order button, provide some information, make some selections and hit submit. A Sales Consultant will contact you and help you complete your vehicle order by selecting from the available colors, options and accessories. This can be done in person, over the phone or via text and email. No, there is no extra charge for custom ordering a vehicle.
Reviews (10)
Tammy B.
Jun 10, 2022
The service department is horrible. I was there about a month ago and Andrew was wonderful. Recently, I had to bring my Jeep back in. I worked with Mike. Rude and cocky. He didn't place a claim for the work on my Jeep with my warranty, I had to call them that myself. I overpaid by $300. Luckily, I was reimbursed. I'm still not sure why I had to do his job.
Then my Jeep had scratches on the hood after the work was done. I called Mike twice and then emailed him twice before he even acknowledged me. He told me I had the scratches before I took my Jeep in. I didn't. I asked him to prove that. No response. He did tell he'd help me find an auto body shop. I don't need or want his help. No concern, no nice words. Nothing.
I'm lucky I got acknowledged at all. I emailed Jeff Deacon hoping for some answers and, shockingly, I've been ignored. Last time I'll go here. I only went here because I have a warranty and I figured they'd have the parts in (but they didn't). I have an excellent mechanic and I'm so disappointed that I came here instead.
Then my Jeep had scratches on the hood after the work was done. I called Mike twice and then emailed him twice before he even acknowledged me. He told me I had the scratches before I took my Jeep in. I didn't. I asked him to prove that. No response. He did tell he'd help me find an auto body shop. I don't need or want his help. No concern, no nice words. Nothing.
I'm lucky I got acknowledged at all. I emailed Jeff Deacon hoping for some answers and, shockingly, I've been ignored. Last time I'll go here. I only went here because I have a warranty and I figured they'd have the parts in (but they didn't). I have an excellent mechanic and I'm so disappointed that I came here instead.
Terese Joyce
May 20, 2022
LaVance Lining Sr
May 20, 2022
As a new Jeep owner, this is my first trip for service. An oil change and tire rotation. Jennifer greeted me and my kids like were old friends. I previously owned a BMW and have had 6yrs of luxury dealership experience. So far Deacon's has surpassed my BMW service saga. My appointment was at 2pm today - we pulled out of the parking lot at 2:49pm! Wow unheard of SERVICE Thanks to the ENTIRE SERVICE DEPARTMENT & TECHNICIANS
Xander Jaric
Apr 12, 2022
I normally hate going to dealerships and dealing with the whole sales process but I really enjoyed my experience with Deacons and with Ethan directly. Everyone was very knowledgeable, friendly and working very hard to get me exactly what I wanted and more! I would definitely recommend them and will come back to this dealership again!
Christopher Walters
Mar 29, 2022
The shop was able to get my Jeep in pretty quickly & at the last minute, was able to address some issues I had before my warranty ran out. The maintenance & repairs were done well- I'm very pleased. Andrew did a particularly good job of providing great customer service & answering all of the questions I had.
Ray Ramsey
Mar 12, 2022
By far the best buying experience I've ever had at a Dealership! From the moment we walked in the door, everything was a positive experience. Our Salesman Steve was busy with another customer when we arrived & multiple Salespeople including the Sales Manager went out of their way to make sure we were comfortable while we waited. They were very attentive but not overbearing or pushy. From start to finish the process was smooth & enjoyable! I highly recommend Deacon's CDJR if you are in the market for a vehicle!
Shannon Suhodolsky
Feb 23, 2022
I stopped into the express lane one morning to have my tires rotated. They gave me a time estimate and were done in that amount of time. The best part was that the waiting room had a play room for kids. My little boys were able to play with toys and read books, which kept them occupied and happy! I will definitely have all of my service needs completed here!
Melissa Kent
Feb 05, 2022
Elizabeth Michalski
Dec 09, 2021
My experience purchasing an actual vehicle here was great. Jeff got my family into the perfect van we never thought we could afford, was extremely friendly and it was the best experience I've had buying a car. The service since, however, has left a bad taste in my mouth and we will not return to this dealership. My first service was due to wiring being messed up, which they told me was from a rodent.
I was told a specific price, and waited an hour and a half longer than I was told with my toddler, and when I asked why my bill was double the price, the gentleman said "no, I told her between this or this", and walked away. I left in tears, frustrated. A month later I'm having more wiring issues, and my husband takes in our vehicle. After we waited two weeks for the appointment and my husband waiting two hours - we were told we'd have to schedule to come back in - in another two weeks, because they want to take a deeper dive into it.
They said the factory coats the wiring in peanut oil, which attracts the rodents - which is frustrating in itself because the repair price was insane. Two weeks later, we take our vehicle in for our 9:30 appointment. My husband was told it should be about two hours and they'd call when it was ready. So we wait. Around 2PM - we call, since it was well past the two hour mark, for an update, and we're told the car hadn't been looked at and they probably won't look at it today, but that someone would call back.
No call. Thursday was a holiday, and then Friday rolled around. Again, we called in the late afternoon as we had not heard anything. My husband gets a small update, no real answers, and said they'd call the next day. Next day comes, no call. So Monday rolls around and we FINALLY get a call stating it would be done the following day. Great! Only to not hear from anyone until we called late Tuesday afternoon, stating it's still not done, and would be done the following day.
We arrive Wednesday, one week after our car went in for what we were told was a 2 hour fix (to which the man who we spoke with said he never told my husband that time frame.). I asked the gentlemen why they schedule appointments, when they don't service the car that day. The day we took our car in, which we had to wait two weeks to even get that appointment, they didn't even look at it.
He said that was normal. And that they're busy, which I understand - and I said I can be patient, that's not the issue. It's my husband has to keep rearranging his work schedule because they couldn't for one - look at our car at the time THEY SCHEDULED us - and two, bother to pick up the phone and give us a quick call. I asked why there was such a lack of communication - and I was given an attitude with the response that there was nothing to communicate. My 2 hour fix turned into a week of frustration. Don't recommend this service center.
I was told a specific price, and waited an hour and a half longer than I was told with my toddler, and when I asked why my bill was double the price, the gentleman said "no, I told her between this or this", and walked away. I left in tears, frustrated. A month later I'm having more wiring issues, and my husband takes in our vehicle. After we waited two weeks for the appointment and my husband waiting two hours - we were told we'd have to schedule to come back in - in another two weeks, because they want to take a deeper dive into it.
They said the factory coats the wiring in peanut oil, which attracts the rodents - which is frustrating in itself because the repair price was insane. Two weeks later, we take our vehicle in for our 9:30 appointment. My husband was told it should be about two hours and they'd call when it was ready. So we wait. Around 2PM - we call, since it was well past the two hour mark, for an update, and we're told the car hadn't been looked at and they probably won't look at it today, but that someone would call back.
No call. Thursday was a holiday, and then Friday rolled around. Again, we called in the late afternoon as we had not heard anything. My husband gets a small update, no real answers, and said they'd call the next day. Next day comes, no call. So Monday rolls around and we FINALLY get a call stating it would be done the following day. Great! Only to not hear from anyone until we called late Tuesday afternoon, stating it's still not done, and would be done the following day.
We arrive Wednesday, one week after our car went in for what we were told was a 2 hour fix (to which the man who we spoke with said he never told my husband that time frame.). I asked the gentlemen why they schedule appointments, when they don't service the car that day. The day we took our car in, which we had to wait two weeks to even get that appointment, they didn't even look at it.
He said that was normal. And that they're busy, which I understand - and I said I can be patient, that's not the issue. It's my husband has to keep rearranging his work schedule because they couldn't for one - look at our car at the time THEY SCHEDULED us - and two, bother to pick up the phone and give us a quick call. I asked why there was such a lack of communication - and I was given an attitude with the response that there was nothing to communicate. My 2 hour fix turned into a week of frustration. Don't recommend this service center.
Joe
Aug 09, 2021
Jeff at Deacon's hit it out of the park, even in these in these low supply times! He was able to get my wife the jeep she wanted for the price we needed. Add to that the incredibly clean showroom, friendly and prepared staff, and timely communications, there's no reason I can think of to buy a jeep elsewhere. This was the easiest and fastest car buying experience I've had in 25 years. Thanks Jeff!
