Five Star Ford Lincoln Mercury

Looking for a family friendly place to trade-in and buy? Five Star is the place! I called to ask if they had a specific vehicle in stock based on what I had seen online and when we arrived they had it pulled right in the front and waited on us immediately. Later when it was time to switch all three kids car seat over to our new vehicle, Skeeter had the two vehicles pulled up right next to each other to make it easier on us. Skeeter was so helpful and efficient in helping us upgrade from our Chrysler van to a Suburban.

Everyone from the floor staff to finance was so kind and helpful. My two elementary age boys were easily occupied by the TV and coloring pages in the sitting area while Dad and I handled the paperwork. I was even offered a private office to nurse my infant son in when I asked (my preference) while we we waited. We had a great experience today and we know exactly where to go in the future when it's time to upgrade my husbands truck. Thanks so much Five Star & Skeeter!

Purchased my new 2022 Ford Explorer today from Micah and John. Ford beat my pre approved interest rate with Robins Federal Credit Union by double! They will do what it takes to make things right and have a happy customer. Thanks guys!

Worked with Tim Denton. He was super friendly, super knowledgeable, and super honest. He put up with my fear and indecisive nature. He looked and looked till he found me a deal that I couldn't not turn down. I have more car than I was looking for and a price that was exactly what I was looking for. Thank you Tim Denton! Y'all, go see Tim when you need a car!

I would like to share an experience with a salesman at 5 star Ford. 1st off I bought my Ford pickup truck had a different dealership that did not know how to operate my sync 4 radio and navigation system. So I drove over to 5 star Ford and when I pulled in the parking lot a nice gentleman named Brandon ask if you could help me and I said I need a little help setting up my radio. he helped me through the entire process even though I did not buy the truck from them that is customer service at its best I highly recommend 5 star Ford

Wesley and the Five Star service team were so helpful in getting my car repaired and back to me. The third party car warranty company, not so much. That is a review for another page. I was treated respectfully, fairly, and honestly by Wesley every step of the way. He kept me informed of what was going on with the repair. I do recommend 5 Star Ford.

I've purchased cars from here before. Had a great experience the first time so I came back again. I'm glad I did. My saleswoman Megan was very easy to work with and she paid attention to my needs. This was important because I live an hour and a half away. The finance manager Quinton took the time to explain all my purchasing options, without being pushy. Lastly, the General Sales Manager Elvis made sure each step was going the way I needed it to, and that I got everything I needed.

I don't particularly enjoy pushy sales reps when buy a car, but the staff at Five Star Ford in Warner Robins made my buying experience easy with no pressure. I will continue to buy my cars from them. John

To start off, I knew what I wanted in my next truck. The salesmen I worked with (Kyle and Jon Otto) were not pushy and super relaxed, yet beyond helpful! My biggest concern was not getting what I wanted in trade, and to be honest, the managers didn't want to play ball with me on price at all. The salesmen were the ones who fought to get me what I wanted, and after a few days I got the number I was looking for.

So kudos to them for helping make the sale happen. The finance guy Q was also super friendly and helpful with answering questions and explaining what I was signing. I won't be needing a truck for a long time, but once I'm in the market again I'll be sure to stop by here first!

Not the best. Was there to buy a 2020 F150. Since I'm from Norway (living in USA) I was exploring it to Norway. It's normal to not pay tax in USA then. I have shipped several car.around 200. But sale manager didn't want to listen to me. So I give him 1 star. Seller Jordan did a excellent job helping me. He will get 5 stars

Megan Bliss was great in helping my wife and I in buying a new explorer. When we arrived she had the vehicle waiting on us and answered all of our questions while not being pushy. She stepped up in assisting us after the sale as well regarding some warranty issues. We highly recommend Megan for any purchases. Her professionalism extends far beyond the final signatures and she makes sure her customers are happy.

My wife and I arrived at the car lot with intentions of seeing what Ford had to offer in small SUV's. As we were looking around Kenny Harris came out and provided information on what was available. He was professional and friendly and gave us all the specials available. We explained we were still comparing vehicles and he provided us his card. When we returned he assisted with any questions we had. Kenny was very instrumental in our decision to purchase the 2021 Escape.

I'm giving this rating because I have a few mixed feelings about their service. I drove up because I had some engine problems and they offered to run the codes for me. Turns out they came back in 20 minutes and said it was some transmission problem. A sensor. They had the part and they could do it by 4/430. I called my warranty and they approved it so I left my truck. Hours went by, no phone call.

I eventually called them around 4:15. Already had my Uber scheduled to take me to the Ford shop as I just moved in town and had no one to help me out. They answered and apologized. "They knew for a while but they failed to call me" was their excuse. I understand nothing goes as planned. But when I plan my day around what you tell me and there's a change in plans.

Let your customers know. So not only did they waste my money, but they also wasted my time as now I'm left without a vehicle or a way to get home. They discovered something else wrong, and they said it was covered by warranty so they were going to fix it! GREAT! They overnighted the part which was awesome! I didn't have to wait 2-3 days for it to come in.

On my previous call, they told me that they would have it done by 1200-1300. Never got a phone call that day and I eventually called them around 1300 asking for an update. They answered and said that they didn't know but would call me in an hour to give me an update. Hour and a half later. No call. So I call them back and they said they're still working on it.

They said they'd call me back at 1500 with an update. 1530 rolls around and I have to call them yet again. This time they had good news. The truck was about to go on a test drive and I could come pick it up and sign for it at 1600. I show up around 1615/1620 and sat in the waiting room for about half an hour and finally get called to make my payment.

My deductible was $100 and when I get up there they said my total was $179.10. (Closest estimate as my actually receipt is stored at home) I was confused and asked what the extra cost was and was told that it was parts and labor that the warranty didn't cover. And I was confused but honesty tired of being in that Ford center so I made the decision to just eat the $80 if that meant I could just go about my day Called the warranty and asked why they didn't pay for all the parts and services, and was told that they cover 100% what Ford sent them.

This got me irritated because I was told that it was parts and labor. So I called Ford back. And after being sent to 2 voice mails I finally got a body and explained my problem. He told me he would walk back to services and get an answer and would call me back by COB. Which was in an hour and 15 minutes. Do I need to tell you weather or not I got a phone call. Haha I didn't.

Finally called them back this morning and talked to another gentleman and he told me that $79 was a shop fee for rags, gloves and disposable things. He then said he would transfer me to my service technician was put on hold yet again and finally sent to voicemail yet again. There's no excuse for bad customer service or for not being upfront about prices.

I understand things happen and the truck has to stay another day. But there's no excuse for waiting until the time you told your customer it would be ready, and having me call and your excuse is we forgot to call you. There's also no excuse for bad communication and always being sent to voicemail. I just hope their work quality is better than their customer service. But hey! They have a 2 year unlimited mile warranty on their parts! (Plus a $79 shop fee can't forget that one again)

I took my 06 f150 to get service, ie anything that is wrong with it as I love my truck to death and want to keep it running for as long as possible. After paying over 3k to get my truck serviced I get it back home and drive it not even a week before my muffler just falls off in my driveway. This was their fault forgive me for not going into detail as to how but the incompetent service manager nick realized that they made an error and told me they would fix it for me at no charge.

All this is after I initially waited 3 weeks for someone to even call me to tell me what was going on with my truck. To make matters worse they still did not fix my truck in fact it is now worse than when I left it with them. I called ford customer service to file a complaint but of course that was a month ago with still no response. DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP. At no point did I even feel like I was a valued customer after spending over 3 k with this company.

Great working with Tim Denton on buying my new car. The team was quick and very professional. I would highly recommend their service to anybody in the market for a new car.

Exceptional purchase and service experience! From the platform director, Patrick Hoye to the salesperson, Tom Hicks, to the service department including Ken Avera and Tommy Lemire, I can't say enough good things about my experience at Five Star Ford Lincoln. I had purchased a very expensive Range Rover at an Atlanta dealership a few months before purchasing a much more affordable Ford at Five Star and while I would think the Land Rover dealership would provide a much better customer service experience due to the price of the product alone, that couldn't be further from the truth.

Respect for my time, kindness, honesty and professionalism describes everyone I've worked with at Five Star in both sales and service and I have difficulty coming up with enough complimentary words to describe what an excellent experience I've had at this dealership. I have also purchased at the Ford dealership in Macon, which was okay, not bad in any way, but just alright.

I am willing to drive 30 minutes further from where I live to purchase and service any Ford I own at Five Star rather than the Macon dealership which is much closer to where I live and therefore more convenient. If I am able to enjoy such an exceptional customer service experience it's worth the time and energy to go further! I highly recommend Five Star Ford Lincoln in Warner Robins and look forward to purchasing and servicing more vehicles in the future at their dealership.

I turned down 2 other dealerships including Woody Folsom ford and J.C. Lewis ford to bring my trade here because we found the car we wanted at what I thought was a good price. 1st mistake, do not buy a car on the day the banks are closed *we purchased on new years day* They offered us 6k for a 16 ford fusion se awd starting that was the offer because it needed tires when I was offered 9k at jc Lewis. (We owed 17k on the vehicle with 74k miles on it)They did some "working" and got us a better deal at a payment we agreed on.

Then we get to finance and the finance manager claims an extended warrenty is a must! I bought an extended warrenty on my 2019 f250 because it's a 6.2l and parts such as axles and 4x4 stuff is expensive but this is a 4 cylinder ecoboost. The most expensive part on it is the turbo. Then he proceeds to tell my fiance *since the car is for her* that an ac system could cost $3,400!? I'm shaking my head. I'm a certified diesel mechanic and it's not even that expensive unless your up charging parts and labor.

After arguing with him for about half an hour we finally agree on a price that's still outside what we initially agreed on. But here is the best part. They guessed the payoff on our car at 16.9k because the bank was closed. I told the finance manager we would like to wait till the next business day to ensure the payoff was correct but no, he insisted that we do it right then and there since they already detailed the car, filled it up, and printed the temp tag.

So after another 15 minutes of getting no where with him we agree. Now guess what? The payoff was in fact more than what they guessed. 245 dollars more. Guess who has to pay that on top of the down payment we just made! Us! Would never had bought the car had we known. Really want out old car back and destroy the paperwork but to late now. Wont be doing business here ever again. Oh and we were there for 6.5 hours through the whole affair.

Please do not take your car to this place for service. Took my 2010 mustang for an already diagnosed issue (a PCM needed to be replaced) and to be fixed. They came up with a diagnosis of a brake issue for a stutter than only occurred when the AC was on. What does the AC have to do with brakes? And tried to charge me $500 to change some fluids I didn't tell them to change.

After speaking with the director, he said he'd personally look at it. Calls me next day and says transmission needs to be replaced. So, in other words their first diagnosis was wrong. We refuse and say we'll come get it. Our car won't even go into gear. We can't even get it home. They never told us it stopped running! After going through the BBB, Ford agreed to fix the transmission for $950.

Which is ridiculous. 4 other mechanics verified the transmission was fine. I allowed them to fix it since I felt I had no choice. I drove the car for the second time today since we got it back and it's having the same issues. Worst dealership ever. Will never take my car to another dealership. Update: After 2 months of rebuttals back and forth through Better Business Bureau, they finally gave me a full refund. Although I would still never do business with this particular service dept again, I appreciate them finally doing the right thing.

I had the chance to go with my son Brett and his wife truck hunting. We live in McDonough but traveled to Warner Robins. He had seen a truck online there. As soon as we pulled up, Todd came to greet us immediately. Turns out they had two trucks he wanted to see. Within 7 minutes, Todd had both trucks pulled out and ready for my son to drive. We were there maybe a little over an hour.

Deal was done and since he used his own financing we took delivery of the truck on Tuesday. Between my husband and his father and siblings, they have over 125 years of service at the Once Atlanta Assembly Plant, so we are Ford ride or die! There are four dealerships within 25 miles of my house. I would drive the 1-1/2 hours back to Warner Robins to buy there. Just an amazing experience and delivered everything they promised. Todd was exceptional! Thank you guys!

Jerry Gray was very helpful when we bought our car at the Five Star Ford & Lincoln. Thank you!

Purchased a 2014 f150 eco boost 6/15/18. Noticed a misfire during the test drive. Service department said they replaced plugs and coils and fixed the situation. Coming back from a family vacation to Disney 11/22/18 the truck began to present the same problems. Almost stranding me and my family. I returned to the service department today 11/24/18 to have them run diagnostics.

They informed me that only one plug and one coil was changed at the time of purchase, quoted me $800 to change the plugs, when I declined they charged me $160 for running diagnostics. Extremely unhappy with my treatment and service at 5 star, would not recommend.

I love this dealership. We've purchased two cars from them and the process was quick and easy. The staff, including the service personnel that do your oil changes, are friendly, fun to talk to, and knowledgeable when it comes to their product. The salesman we worked with didn't try to push anything on us, but made sure to explain all of our options before we left. I'd highly recommend checking it out if you're in the market for a new or used vehicle.

Dominic was my sales guy, did a great job getting me the exact truck i wanted from another dealership and had it ready to be picked up within 24 hrs. Trade amt was fair new truck price was lower than anyone within hr drive. Will be back for my next truck

Update: purchased another vehicle from here. Worked with Tim again and again he worked hard to get a deal done and made the purchasing experience a pleasant one.

Tim Denton is the best! This is my third purchase from Five Star Ford. In May I bought my daughter a 2015 Escape and I just traded in my car for a new 2015 Ford Edge Sport. I purchased the Escape and Edge Sport from Tim and each time the experience was the best I've ever experienced from buying a car. Not only was he patient he didn't pressure me into anything and guided me every step of the way.

He looks out for your best interest and I will definitely be buying more cars in the future from Tim. Thank you Tim and thank you Five Star Ford! I highly recommend buying from Tim Denton and Five Star Ford!

Had a bad experience at Five Star Ford.was quoted a price.gave deposit and went to pick up car.was told by General manager that they could not possibly sell at that price and they had made a mistake.got my deposit back and left

"Great day at the service department/ car dealership!" It's likely you, like me previously, have not had this as your review following a trip to have your vehicle serviced. I decided to take in my car this morning. I thought the service department opened at 7:30, I arrived soon after to find a mainly stranded parking area and a sign stating they opened at 8:00. Apparently, I arrived right on time! Alvin was kind & welcoming, offering coffee & the remote control as the technicians had not yet arrived.

Soon after 0800, he took the keys and the information he needed to get the car serviced. After a cup of coffee and a 30 minute show, the work was complete and Andy called to check the car out. Now, when I need to take a vehicle in, I'll think, "Time for a service!" Kind advice to others: plan for an early arrival, and great friendly service. Alvin, Andy, & the technicians will take good care of you!