Hoffman Fordland Pre Owned

I love Hoffman Ford. I bought a Ford Esape from them in 2016 and their service over the years has been great! I returned to Hoffman Ford to purchase my new car. From Matt's online help to closing the deal with Kevin Hunter was a great experience. Kevin was professional and very helpful. He answered all my questions, guided me through the buying process and made the final signing painless.

Imagine my surprise when before I was home with my new car, my insurance agent called me to let me know Kevin had called and advised I bought a new car! What exceptional customer service! An overall great purchasing experience and top notch professional and friendly service from Kevin and the entire team at Hoffman Ford. I highly recommend the dealership if you are in the market for a new or used car. And ask for Kevin! :

Jim Bibb was my sale consultant. He was nice and professional with decent knowledge. Highly recommend for his workmanship.

Another great experience with Hoffman ford. Picked up a 2022 F150 and Jim Bibb was outstanding throughout the process. He kept me up to date throughout the extended order and build process. Made the entire process on his end stress free. Jim, if I could give you ten stars I would. Thanks for a hassle free experience with you and Mark in finance.

Treat veterans like trash. Wanted me to resubmit a survey I had filled out previously. My guess is to skew the metrics in their favor instead of fixing the underlying issue with their organization. The coward can come here and apologize after every poor review. No one deserves to be treated this horribly. Zero integrity.

Ben Breneman with Hoffman Ford was great with helping me get my dream truck, a Brand New 2022 Ford F-150. He kept me informed and updated all the way from when I placed my order until I took delivery of the truck. I would highly recommend!

Hoffman Ford is the best dealer in town. They're honest, fair and my trusted source for my household. Shout out to a great service department and Jim our sales rep. Every car purchase or lease is done with Hoffman because we trust them time and time again.

We just traded our 2019 Ford Edge in on a brand new 2022 Ford Edge and worked with Joe Latshaw to get the best deal. We would highly recommend Joe as he is very helpful and caring about his customers. We worked with Joe when we leased our 2019 Edge and he has followed up with us several times over the years to make sure everything was going well with it. Hoffman Ford is the best place to buy or lease a car or truck.

Hoffman Ford is the nicest dealership that I have ever been to. Their facility is top-notch, their inventory is solid, and the team is very helpful. My wife and I had a great experience working with Kevin Hunter to buy our new Ford Explorer. From our time browsing their vehicle selection to going through the trade-in/buying process, Kevin was incredibly helpful.

He even called our insurance agent after the sale to let them know that we had a new vehicle. I would highly recommend stopping by Hoffman if you are looking for a new vehicle.

I've been looking for quite awhile for a newer truck and while surfing the internet, I came across Hoffman Ford. I came in for a visit and met Sales Rep David Jimison. Dave was great! He showed me what was available and came across a 2012 Ford F150 Lariat. It met all the criteria for what I was looking for. Dave and a team of employees went to work to make this deal happen.

The truck was just traded and Hoffman wouldn't sell it until it was fully inspected and serviced which means I had to wait some time for parts and repairs etc. But in the end it was worth the wait! I was kept in the loop by sales managers that called me and made sure I was kept up to speed while waiting for the work to complete. In the end, the numbers were all agreed on with no pestering, no gimmicks.

I felt confident that I was being taken care of. Furthermore, during the test ride the rear tonneau cover was damaged which I did not know. Hoffman ordered me a new cover in exchange. I would highly recommend Hoffman Ford and my friend, David Jimison if your in the market for a new vehicle. Thanks Again!

My husband and I have been clients here for services for 4 years. He has a fairly new Ford truck so not too many issues. Service and repairs have gone ok, but somehow there is only one female cashier who needs to be retrained or let go. Mary Pratt wrote me a message on Google that it is "protocol" to ask for photo ID with each credit card or cash transaction yet the two different white people in front of him this past September were paying hundreds for services with their credit cards and were not asked for ID at all so why would she coldly asked my Afro Hispanic husband for ID for a measly $78 charge?

Other cashiers have not asked him for ID and we spent $500-1000 a pop other times. He got angry and called out her racial profiling to her as well as to her superiors and all he got was a weak apology. People of color need to be aware of racial profiling by this one particular cashier. She gives this business a bad vibe. My husband has had pleasant experiences with other cashiers, not this one.

Next time I go there I will be the one to pay myself and see if they ask for my photo ID! It's kind of ridiculous to go above and beyond and ask for photo ID when you guys have all our vehicle information, home addresses, etc. Who would use a stolen credit card to pay for a Pennsylvania car INSPECTION? You guys have our drivers' licenses, registrations, insurance cards, address on file!

This cashier has done this a 2nd time with him. My husband went to get his inspection in September and the other cashier was respectful and polite. Then he dropped my car off for inspection a week later and this racist cashier did not ask the 2 separate white customers in front of him! He's had 2 racial profiling experiences with this particular female already out of the 7 to 10 times we have been here over the years.

She really gives your company a negative reputation. You do not need people like her working in your establishment. It's unacceptable to show preferential treatment to white people and not people of color.

Joe did a great job from start to finish. What he didn't know about the truck he was quick to look into and get back to me. He was very personable and honest when it counted. Definitely help make the process a little less stressful.

I have never left a review in my life, but felt like I had to say something about my visit. My sun roof wouldn't close after my battery died with it open. Was able to make an appointment to get it fixed that same day, which was great. I took it to hoffman and "spoke" with Tim. He never introduced himself and never really let me tell him anything about the car, just brought me into his tiny office and started typing immediately.

It was really weird. I tried to talk over him typing and tell him the situation but he really didn't seem to care. I needed to let him know that I had a meeting later on and that I'd be waiting at the shop for my car. He then finally looks up at me and tells me thats not a good idea, it could take a long time. Fine. But whoever took my call in the first place said I'd be fine to wait.

Not a huge deal, I called a ride. Then the ignoring continues after I sign a $350 quote of some kind which he never explained until I asked. After that he kinda pointed out the waiting room from his chair (still not looking at me?). I really couldn't tell if he was being rude or just had no concept of customer service. I sat until I had to approach him again for an estimated wait time he said he would check (again, never even turned his chair around to look at me).

He said he would check but never gave me a time, so after an hour an a half my ride arrived and just as it did my car pulled up from the shop. Sun roof was closed but they came out with a quote for $1500 to fix/replace the sun roof module.cmon. I had to tell my friend that my car was ready, pay $150 for the labor and ran out of there. Again, I have never left a review in my life, but I was just honestly laughing by the end of my experience.

I have recently moved from Los Angeles and needed a new Ford dealership. The nicest thing about Ford is you can use their Ford Pass app to set up your service appointments. I was happy to see I could get in for my oil change and checkup within a few days. When I arrived, I was greeted with a smile and my appointment was found right away. I waited for my vehicle in their waiting area.

It was a nice area with a fire place, couches, tables, and complimentary soda, water, and coffee. I felt very comfortable waiting for my vehicle. When my vehicle was done, they came to get me. There was no need for me to check when my vehicle would be done. Their prices a reasonable for a dealership as well. When you pull into the dealership, there is also parking right in front of the service area and they will move it back to there when they are done so you do not have to find your way out when you get back in your vehicle. I will be coming back for all my service needs.

My husband and I purchased as Used 2014 Ford F150 truck from Hoffman at the end of May 2019. The truck seemed great, had some mileage on it, but in really good condition otherwise. so it seemed. We had gotten the last servicing report performed on it from February 2019 when the truck had been traded in by the previous owner. They showed work performed on the steering, brakes, spark plugs, and standard maintenance work.

We were assured everything on the truck was in top notch shape and good to go with reassurance there would be no issues spring up that would impact us. WELL WE WERE VERY WRONG. The Spark Plug issue was all 6 being replaced due to Misfires. at only a little over 10k miles later, same problem starting occurring and we took it to the local Ford Dealer in Denver, CO where we had recently moved it.

Here the same problem with misfires was occuring again due to the boots that fit over the spark plugs never having been replaced, causing the new spark plugs to get damaged and all boots and 1 spark plug having to be replaced or the vehicle would continue to get worse and inflict further damage. We also had to replace the front brakes and rotors with less than 10k miles from purchase time due to them being worn down to the metal of the brake pads.

After the spark plug and boot problem being revealed, we contacted the Service Manager at Hoffman Ford and requested them to cover the expense of the new boots and 1 new spark plug replacement as the problem occurred due to them not fully correcting the issue back in February and only fixing it half way. They refused, said it is not their protocol as the boots were fine when they inspected them and it was our problem.

We also mention the front brake pads and rotors being beyond passable PA inspection level and down to the metal and the Service Manager stated they had measured them at 11/16 so were fine as well. We spoke with 3 Ford Dealerships near us and all of them mentioned there would have been no way for the brake pads to be at that level and then need replacing less than 10k miles later, and if any of their service departments ever replace spark plug THEY ALWAYS REPLACE THE BOOTS WITH THEM SO THAT THE NEW SPARK PLUG DOES NOT GET DAMAGED.

Being as that we knew we were going to get no where with them taking ownership and responsibility for their neglect on servicing they performed in February 2019, we hung up on the Service Manager and decided to advise all those who are looking for a vehicle or needing servicing on one to AVOID HOFFMAN FORD AT ALL COSTS AS THEY PERFORM HALF COMPLETED WORK OR HAVE SUCH LOW STANDARDS ON WHAT IS ACCEPTABLE THAT IT CAN BECOME A RISK TO CONSUMERS.

We have no reason to lie, make up stories, or slander a company that we placed our trust and money to unless what we have to say is the 100% truth. With how the economy is, being middle class ourselves we are handing out our experience and advise to others like us to go elsewhere and stay away from Hoffman as they put on a great front, but are completely unsupportive when things start to go wrong. BUYERS AND CONSUMERS BEWARE!

We're sitting in the waiting room right now but they already deserve 5 stars. We are traveling through PA from out of town and broke down last night. We called first thing this morning and they got us in and diagnosed the problem. They're fixing it right now. The staff is so pleasant and understanding. I'd definitely stop here if I was close.

Unfortunately, I gave your company several attempts to make me a happy customer. I am not one to complain but I am furious with the outcome and service I received from Doug. I purchased a used ford Ranger that should have never been approved for inspection due to existing ball joint problems. The day of purchase took back vehicle to Hoffman Ford and was told it was fine, 2nd day after purchase took to a mechanic in Reading and he stated it should NOT have passed, brought vehicle back to Hoffman and was told it was fine.

When inspection was due last July took the truck to L.B. Smith and I have the records indicating it failed due to the upper ball joint. Again, took back to Hoffman and they put a sticker on without any repairs. Now after two years and a total of 11,000 miles from date of purchase, Hoffman claims that the upper ball joints need to be replaced. If you are interested in pleasing your customers, you would have made good on replacing these upper ball joints.

When clearing 2 other service centers, stated they were bad. I will not recommend Hoffman and will express my unhappiness to others because your company would not make good on this problem from the original purchase!

I'm giving the service department a five star. I travelled up from Florida in my FORD F150 and had an oil light on and when I checked my oil I noticed the coolant was extremely low. I stopped by the service department and explained my travels (on to Ma. in a couple days) and my concerns. I did not have an appointment. They explained the oil light was just a reminder and the technician in Florida must have not reset it.

This service department also took the initiative to check and top off other fluids and check the tire pressures. All at no charge. For some this might not seem like a big deal, but as a woman traveling with two small children I am very thankful for the piece of mind to continue my travels. On my travels back to Florida at the end of July I will certainly have this dealer service my vehicle before heading homeThey just gained a service customer when I'm in town!

I had an appointment for an oil change and a complimentary car wash scheduled for 11am. I was able to arrive early so I stopped in at 10:06 to see if I could shave some time off my visit. I sat and waited for an oil change and for an hour and fifty minutes. I don't mind waiting but, when I would inquire about my vehicles status it felt like I was an inconvenience.

I was told there was a delay because of the increased demand for vehicle being washed. I just believe that for a service center of this size an oil change should be routine. Also the highly requested car wash wasn't that great either, I still had snow on my truck. Just food for thought. Service starts with the customer. So I get home and after the sun come out I see a big scratch on my door. I really wish I went somewhere else. People shouldn't have to deal with this kind of service from such a big dealership.

Bought a Jeep and the salesman was terrific. However, a month later the jeep kept leaving us sit, we thought was the battery or maybe we left the lights on? Hoffman thought it was the ignition switch, which they had Brenner replace under warranty with a $100 deductible. Three times the car left us sit after that. With extended warranty we paid every time we had it in for service, after 3 visits and $100 every time, the car left my son sit at 10 at night.

After the second towing, I took the jeep to Hondru who finally figured out the battery cable was loose. I called Hoffman to get back all the deductibles, but no reply. Service Manager never called back, neither did the salesman. Such a shame, we thought it was a good experience, but $400 in deductibles is not acceptable, when the jeep probably just had a loose cable.

First and foremost, this place prides themselves on being a family owned business and they are far from it. They don't treat their employees like people, let alone family. The guys in the shop get treated terribly which means those guys have no pride in their work. They don't do their jobs properly because they don't get treated properly.

They always try to get every nickel out of their customers that they can. They offer unnecessary repairs, do repairs that are unauthorized by the customer and expect the customer to pay. This place needs to get their priorities straight. It needs to go back to the way it was before Todd took over.

Not to sure why they have such bad ratings. Brought my car in for an oil change and tire rotation. Was helped immediately, the technician and front desk persons could not have been nicer and more helpful. Was in at 9am and out by 10am. Fast, efficient, kind, and extremely helpful. Everything I would expect from a Ford dealer. Will definitely be taking my car back and highly recommend this dealer, contrary to other reviews.

The Fast Lane Oil Change is horrible. The first time I bit my tongue but this has now happened to me twice in the past 6 months. I dropped my car off to have a simple oil change. There was no waiter other then the ones currently being serviced. I told the guy I needed the car back by 3 pm so I was leaving to run errands. I dropped the car off at 11 am and he told me only about an hour till it is done.

He confirmed my contact number and I left. Never heard back. 4 hours later I showed up and my car wasn't even touched. He stated my paperwork got misplaced, the same excuse as before. I find it hard that a big dealership like Hoffman Ford can lose my paperwork twice in 6 months. I was not offered anything except, "we will get you in next". I will not be coming back. They lost a 12 year customer.

I did have follow up from the company & Boy do they LIE. I had left my review on Facebook, Inboxed on FB and emailed everyone of their upper management. Which none of them even responded to me. I had to call them to get some level of explanations as to their behavior. As previously stated I would never support nor encourage any of my clients to buy from this company.

I wish it was possible to copy & paste the full feedback thread, I received from locals about how bad customer service is with this dealership. Yelp you guys should get No stars for this company. Horrible! PS. I'm happy to say my client purchase & suv from another dealership, that was honest & fair.

WORST. EXPERIENCE. EVER! Friday before a major snow storm, I spoke with Patrick Roell and was informed that due to a prior oil change, the only one performed since I had bought my car, was performed incorrectly and had completely stripped the oil filter housing screw, and was not in drivable condition, as they were unable to install the oil filter.

I had Patrick confirm to me that the housing was destroyed and was likely caused by over-tightening of the oil filter by a non-Ford service center. I have done oil changes of my own before. I know how to change my oil and filter. I have also had a garage, which I have gone to for years for my other vehicles, perform dozens of oil changes, and I have NEVER had a problem.

I was immediately suspicious of the diagnostic and asked to speak to the Services Manager. I was told that he was out moving cars in anticipation of the storm. When I explained that I would wait for him, I was told it would probably be hours before he could call me. I left my name and number and asked for someone to call me ASAP. I was never called.

On Monday morning I finally received a call from a shift supervisor, Sheldon. When I explained to him my concerns, he continued to say what I had already been told. That the damage was caused elsewhere and that they could not install the oil filter. I asked him for the part # of the oil filter that was used prior, and verified that it was the correct one for my vehicle by my regular garage.

They also explained that they hand tighten their oil filters and had not heard of over tightening to the point of destroyed threads. Upon calling back and speaking with Sheldon, I explained to him what my garage had said. He continued to state that it was not caused by them and that it didn't change that the filter could not be installed. I asked for him at this point to provide an estimate.

When he called me a short time later, he said that it was going to be $260 to replace the entire housing, including labor. I decided to go in for myself at this time. I did not provide any notice that I was arriving, but showed up at around 5pm on 1/25. When I went in and asked to speak to Sheldon, the gentleman at the counter, Sean (He had Red hair, and I did not catch his name), went to find him.

I saw that he began speaking with someone in the back and I was then told that Sheldon had left already when he returned. I then recognized the Services Manager, Joe Fischer, who was leaning back against the wall. When I confirmed from him, that he was the services manager, I asked him if he was aware of the situation. He said he was and that they had already explained the situation to me.

I then asked him for a simple thing. That my car be brought in, and put up on the lifts, and the damage shown to me. Once that was done, and I could take some pictures, that I would be more comfortable authorizing repairs. He told one of his mechanics to bring the car in. I did not wait long before I was told that the car was up on the lift, and I was accompanied by Sean and two mechanics to my car.

Once they removed they removed the heat shield, I was able to look upon the "destroyed" threading. To me, it seemed completely intact. I began to take pictures, which I still have, and asked where the damage was. They did show me a tiny bit of threading that appeared negligibly damaged. When I asked if that was what was preventing the oil filter from being installed and making my car non-driving condition.

I was told yes. I then asked for an oil filter and was handed the correct one by one of the mechanics. Wouldn't you know. I INSTALLED IT MYSELF ON THE FIRST TRY! The technicians stood there, jaws agape, in disbelief. They removed it, put oil on the gasket, and attempted to install it again. The one technician half-heartedly tried to put it on and "had difficulty", but yet again, I had no problem installing the oil filter. I instructed them to fill the car with oil and to release it to me. Service center is completely incompetent and unethical.

Bought a Transit Connect Saturday for my business, Layne's Careful Cleaners. Shopped 2 other dealerships. Hoffman Ford made sure I was not leaving without my vehicle. They didn't strong arm me. They just offered me a deal I couldn't refuse. Everyone was courteous and professional. Hopefully someday soon I can go back to purchase the Mustang Cobra.

My experience mirrors the other reviews. The service department is terrible. You receive different answers from service write-up, the supervisors, and management about the same issue. They make you feel like it is your fault when you question them about anything. I wish I could give "zero" stars. It is like a time-warp at this dealership.first the outdated look of the place and in the dealer's response. Their customer service demonstrates why so many people dislike the car buying process. For Ford.try another Ford Dealer.

Service department is lacking leadership and proper communication with customers. I did give them a star for their text and email communication, however, when I spoke on the phone it was pointless. All I needed was a battery replacement and it took them 4 days! Then they couldn't find my keys when I came to pick it up. No one was friendly or helpful.

All the employees seem barely alive like they need a vacation or hate their job. My recommendation for the management is to hire some quality people or increase the quality of life around your business!