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Lewis J C Ford You shouldn't have to settle. Custom order your vehicle and choose the available features that fit your life. If you are looking for something else, we offer convenient, dealer-direct custom ordering. We are proud to be the leading volume Ford Dealer in Savannah. Visit us and we will show you why Fords cost less, and your time is valued more at J.C. Lewis Ford Savannah. When shopping at Georgia's oldest Ford dealership you'll be treated like a member of our family.
Services
If you're in the market for a new or used car, you've come to the right place. The staff at J. C. Lewis Ford Savannah is committed to helping you find the right vehicle for your needs. What's more, they're also dedicated to helping you maintain it long after you drive it home for the first time. A 15-year-old boy named Sam Steinberg applied for a job with J.C. Lewis Ford and worked there for an astonishing 80 years. He was a trusted advisor and was absolutely essential to the dealership's success until he passed away at the age of 95.
Our expert staff at J.C. Lewis Ford Savannah, your local Ford dealer in Savannah, welcomes our customers to our hard-working service department! It is our mission to be your top destination for all your Ford service needs and it is one that we take very seriously. When you bring in your Ford car, truck, or SUV for a service appointment, you can depend on our friendly and efficient service technicians to understand the problems you are experiencing and know what the best solutions to them are.
Here at J.C. Lewis Savannah, your local Ford dealer in Savannah, we welcome our customers to our excellent finance department! Our experienced and kind representatives are ready to go over your personal automotive budget and help you find the right price for whatever Ford car, truck, or SUV you are most interested in buying.
When it comes to family life, Ford Explorer does it best. The 2021 Explorer makes its way onto just about every crossover SUV shopping list, and for good reason. It's incredibly roomy, packed to the brim with amazing features, and a joy to drive. The F-150 is a true American legend that has earned a spot among the most popular trucks in the world.
Reviews (22)
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Allison T.
Jun 30, 2022
I worked with Zabet Mihalik and she was fantastic. She was clear in all of her communications and I felt she was being honest with me about pricing, process, timing of delivery, etc. Even when I ended up buying closer to home (Savannah is 8 hours away), she remained helpful and advised me on financing and getting the best service from my local dealer. I can't emphasize enough how much I appreciated her professional and friendly demeanor.
Troy M.
May 05, 2022
I want to share a recent experience I had with the service department at JC Lewis Ford in Statesboro. The Sync (electronic voice command system) in my 2018 vehicle was not working, and the keyless door pad had fallen out of its bracket and needed to be replaced. The keypad worked; it had simply fallen out, and I had used adhesive tape to secure it in the bracket. Scheduling the service appointment was not easy.

After no one answered the phone in the service department, I had to leave messages, and we played phone tag just to schedule an appointment. When they finally scheduled an appointment, the date was several weeks in the future. While I waited for the appointment date, I called and asked the service advisor to put 4 new tires on the vehicle and to install new brakes, if needed.

When I arrived at the appointed time, the service advisor told me for the first time there was a $179.00 "diagnostic fee" for the Sync system issue. I was surprised that no one had mentioned that fee beforehand, but I agreed to pay it because I rely on a properly operating Sync navigation system for driving directions. No one told me how long the diagnostic process would take.

No one told me how long I would be without my vehicle. No one offered me a loaner or rental vehicle. The next day, I received a text message that my vehicle was ready. To me, "ready" meant that the Sync problems were fixed, the keypad had been replaced and working properly, and the 4 new tires were mounted on the vehicle. It did not need new brakes. Expecting to find the Sync system fixed, the new keyless pad installed and working properly, and the 4 new tires on the vehicle, I went to the service department.

The service advisor presented the bill for over $1,800.00 and told me "all they had to do was update the software for the Sync, " and everything else was "done." I paid the bill, and he handed me the key. I drove away. When I arrived back at my office, I tried the keyless pad, and it did not work. The only button that worked was the "8" button, and pressing the "8" button locked all doors.

No button or combination of buttons would unlock the doors. I watched YouTube videos and read the owners manual and used the code that came with the vehicle in an attempt to reset the code but nothing worked. I notified the service advisor, and he told me to bring the vehicle back, so I did. When I arrived, an employee walked with me to the vehicle and he asked me, "what's it doing?" I explained the problem, and he confirmed exactly what I told him.

He said, "we'll have to order a new one." I followed him back inside, he told the service advisor to order a new one. The service advisor said he would text me when it arrived. Later, I tried the Navigation function on the Sync system, and it did not work. It lagged exactly the same as it did before I took the vehicle to the service department.

The so called "update" had not fixed anything. The net result is that the service department replaced the keypad with a new one that does not work and failed to fix the Sync problem, but they did install the 4 new tires and replace the lug nuts. I hope this helps someone. If you have any questions, please give me a call at (912) 536-2334.
Tim C.
Jan 31, 2022
Called today to get my car serviced 33k miles Tires engine brakes and sun roof. The customer service representative was very nice took my reservation. Then before we finished she stated that I would need to leave my vehicle there for 5 to 7 days! What planet are you on?! Who can leave a vehicle for a week in this day and age. My truck is an F-150 XLT Sport.

That truck cost 60k. And this is the service I get from a Ford dealership. I am glad I hung up the phone and cancelled my appointment when I did. Because I went to yelp web site looked you up and noticed the numerous numerous number of unsatisfied customers. Me now being one of them. You can definitely buy a car here but don't think you will get it serviced here. I cannot believe you are even still on business! I can only hope. OC Welch Ford. It's worth the trip! I would have given you 0 stars if available
Percil M.
Jan 06, 2022
My wife took her 2014 Ford Edge to JC Lewis on 12/20/2021; the driver side power seat was not working properly. I checked it out and all functions were working properly except the back rest. It would go recline but it would not power back up. Chad Tollison at JC Lewis checked the vehicle in. He later called and told her that the power seat switch needed to be replaced and it would cost $540.88 to replace.

We picked up the vehicle on 12/23/2021 and found that the cover cap was not replaced correctly; therefore, we had to wait while this was being corrected. I personally spoke with Mr. Tollison about the inflated cost to replace the switch, and he stated I should have mentioned this sooner. I told him I did not know then what I found out later about replacing the switch and the average cost to replace which in most cases never exceeded $350.00 dollars.

I have since left two phone messages to Mr. Chase Roble, Service Manager; I have yet to hear from him. I personally feel this cost was inflated. Customers beware when using JC Lewis for your car repairs.
Larry B.
Nov 15, 2021
11-2-2021: I have bought three vehicles from JC Lewis in the last 10 years or so and have had some of the service and warranty work completed there as well. I made an appointment and took my 2019 F250 Limited (bought from JC Lewis) in for a leak coming from a bolted seam on the roof. They had the truck for a few days and only used epoxy on five of the 10 bolts to solve the leak issue.

Why they did not do them all is just pure laziness and a lack of quality control. So, after a heavy downpour, the leak showed up again. Nonetheless, it would have been nice if the service manager walked me through what they did and tell me that they were unable to fully install the plastic cover that hides the seam due to the after factory ARE truck cap I had installed (maybe?).

With all that said, I will never go back to JC Lewis Ford to buy another vehicle or for service. I have given them many chances (and lots of money) in the past and have been let down almost every time. I bought a new 2011 F150 from a different dealership in N.C. and that team stood by their work. They even offered free oil changes for a year. So, if I decide to buy another Ford in the next few years, looks like I am driving up to South Carolina. Update 11-14: I also had the oil changed/tires rotated and I just went to re-torque the lug-nuts and there were four (4) that were very loose, and three (3) on the driver's side rear tire that were finger-tight. Never, never again! I am "DUN" with JC and his people.
Alice A.
Oct 12, 2021
I stopped here to get my Ford Transit 250 van, which is covered under warranty, fixed. It needed the front bumper fog light cover replaced. A $25 part. The old one fell off while driving on the freeway. There are no dents or scratches on the bumper. No torn plastic clips or housing. Ford service looked at this and claimed something hit the bumper so no warranty coverage.

I showed them no evidence of any hits or scrapes what so ever. Then they tell me they can't warranty it because Ford Corporate requires the old one be shipped to them - which is a lie. I've had warranty work done in 2 states and I've never heard of this before. This is one of the worst service departments I've dealt with. When I said I would be documenting this, they literally laughed. Your warranty is as good as the company backing it. Don't buy a Ford, and don't get anything serviced here.
Calvin C.
Sep 26, 2021
"The truck was shaking uncontrollably, would not go over ten miles per hour, the accelerator was unresponsive, the collision assist flashed over my dashboard."check engine" light came on, and the "powertrain malfunction indicator lamp" also came on." My 2020 F-250, with 17k miles on it, broke down on me on my way home from work, on Friday September 10th, 2021.

The truck was shaking uncontrollably, would not go over ten miles per hour, the accelerator was unresponsive, the collision assist flashed over my dashboard that it was not working properly, my "check engine" light came on, and the "powertrain malfunction indicator lamp" also came on and alerted my dashboard. The next day, Saturday the 11th, I had it towed to JC Lewis, the dealership that I bought it from (brand new) last year.

Over the next ten days, I called many times and spoke with service advisor John G. each time. John informed me that they had not yet had time to even look at the issue with my truck yet. I was also told each time that they were completely out of loaner vehicles and didn't even have any rental cars, that Ford would compensate the cost for, at their Enterprise location.this makes me truly worry how many broken vehicles JC Lewis has swindled off on people if they are completely "booked-up" (as John G. continuously said it) on all of their loaner and rental cars.

On the eleventh day of waiting, I sent an email to John G. and the managers over the service department of JC Lewis, asking why it was taking so long to service my truck, expressing my concerns of not having a loaner vehicle, the high cost that I was incurring by using rideshares and renting cars on my own, and also expressing my concerns regarding the vehicle being a "lemon." I was then informed they would start looking at my truck soon. Then, lo-and-behold, two hours later, I was left a voicemail stating that my truck was complete and ready for pick up.

The issue turned out to be a defective throttle body.a truck with less than seventeen thousand miles on it needed a new throttle body! What a joke. This is just one of many issues this truck has had since I bought it and I am very worried about the longevity of the vehicle to be frankly honest. I paid an incredible amount of money for a new truck from this establishment, in large part to avoid disastrous situations like this, not to be part of them and have to endure high costs of not having a vehicle.

If I had wrecked the truck, or caused the damage somehow myself, then I could understand JC Lewis Ford not being quick to help me, but this was 100% a manufacturing error from the vehicle. It has had other similar issues previous to this one and I will soon pursue my options into lemon laws for a refund. This ordeal cost me a lot of time and money. The promises made to me by JC Lewis, upon purchase of my 2020 Ford F-250, were simply not met. *Please see picture attached.
Kelly
Sep 09, 2021
Great dealership, very personal, my salesman was cordial, retired army, great person to talk with see Chris Lewis if you need a truck or car
Timothy F.
Jun 12, 2021
I'm 56 years old and have purchased from dealerships multiple times during my lifetime. Last night I bought a new car and I received first class service from Hirem my sales rep as well as the sales manager. Being treated well is what it takes to run a great business. I highly recommend this dealership.
L. P.
May 20, 2021
UPDATE: Ted Hershey is a credit to the JC LEWIS dealership. He asked me to call him, gave me his direct phone number. Within minutes, he had found needed information, printed, scanned and emailed it to me. He tried to arrange an appointment with a local dealer here- which for some reason does not honor tires bought from a ford dealer? Yet Ted has gone above and beyond and has arranged for us to be able to get our tires serviced and taken care of.

No place of business is perfect, but with the type of service- attentive and respectful, that we finally found with Ted, We have changed our review from 1 star to 4. ORIGIONAL REVIEW When my mother was in the ICU in hospital in Savannah - where she died- my brother brought our parents Ford Escape in for a few things- a small repair, oil change, blades, and new tires.

Then I'll was over $1000. (My parents were not from Savannah)- He bought Michelin Tires from this dealer with the assurance that ANY FORD DEALER would honor the tires and warranty and work with us. Now that we have my dad closer to me in Virginia - the dealers here all say the invoice and Ford credit bill we have do not count as proof we bought the tires!

We have tried to get JC Lewis Ford to help us since October 2020. emails to the actual service writer, phone calls to numerous people- no one will help us or even call us back.
Sherri N.
May 11, 2021
I had inquired about a vehicle the week before and got no response. So the next week I got a call from a salesperson and I told them I had already purchased a vehicle. He asked what I had purchased and I told him and then he promptly hung up on me! I do not recommend this dealership.
Crystal N.
Mar 04, 2021
My Ford Escape was fixed for a over heating issue. The total was $2200. Then a few months later, it HAPPENED AGAIN.but I was told it had nothing to do with what was under WARRANTY and it cost me $1846 in NOVEMBER 2020. Now I'm sitting in here for the same issue and they say another $1800 and the issues isn't under warranty! Being from Detroit, I'm a BIG 3 girl but right now SCREW FORD!
Louis B.
Mar 03, 2021
When I found out that even though I had an appointment, it was going to take an hour and a half for my oil change I was not happy at all. Imagine my surprise when, even though I hadn't made a complaint, I found that my advisor (Thomas) had waived the charge for my service because of the delay. It was very nice to find a place that went out of their way to fix a problem. Thanks so much JC Lewis!
Tina Hayward
Mar 02, 2021
F.ix O.r R.epair D.aily I would not recommend anyone making a purchase from JC Lewis Ford off of Abercorn; particularly, with the use of their extended warranty/car maintenance coverage. I took my Ford Explorer in and they found so many issues with it; whereas, my extended warranty had to be used meaning I should have received a rental car. They didn't have rentals available so I had to pay for a rental out of pocket and they didn't reimburse me.

About a month later, they still didn't fix my car correctly. Once again my car was bought in and my extended warranty was used, but they didn't have a rental vehicle to provide to me. Once again I had to pay for a rental out of pocket. The excuse this time is because I rented from Budget, they cannot reimburse me. The first time I rented from Enterprise, which is the rental company they deal with, but yet instill they didn't reimburse me. The complaint was sent to management and no one ever contacted me about the two out of pocket rentals that my extended warranty was supposed to have covered.
Jeffrey S.
Dec 02, 2020
Want to give a special thanks to Jeff Renfroe. He was welcoming, friendly and made the process seamless. If I come across anyone that wants to purchase a vehicle I'll make sure to send them your way. Take care and happy holidays to all.
Jeffrey Mayo
Nov 25, 2020
Excellent attention to detail from Chris Lewis when I traded in my car for another. Extremely attentive and easy to deal with.
Ashton B.
Aug 18, 2020
Whatever you do. DO NOT take your car in here for auto work! It's a complete waste of time and they will charge you $1,000 regardless of what the issue is! Do nottttt go here I can not stress that enough! Never again.
Jordan P.
Jul 09, 2020
I've been several times for routine maintenance. They're very adamant about reminding you of your upcoming visit, which is nice, but the actual visits aren't pleasant. Stay away from the service advisor named Evan. He's awful and lazy and does not care for your time nor your vehicle. As far as any of the service advisors they're all pretty much the same -- but he's worse. I'm aware that waiting times vary and that things occur when your vehicle is being serviced, but when you schedule an appointment for a routine oil change it should not take 2+ hours. I've waited for over 7 hours before and with little apology. They actually tried to sell me more things they could do after I waited. Absolutely ridiculous and will never be back.
Cody J.
Jul 01, 2020
I went to the dealership and bought the truck I have always wanted. It took 4 hours to get the process completed. a little ridiculous I think. Got the papers completed, everything finished smoothly. A week later, they tell me my contract needs to be re-signed because they (JC Lewis) messed up on their end and the payment is going to increase on my contract. Seems like a sleazy, back door way to sell a vehicle.

Set the terms the customer will sign off on in the beginning and then just say "Oops" later on and then have the customer re-sign for a higher monthly payment. Crazy. And then after that, have them re-sign ANOTHER document they messed up and it is WEEKS after the purchase of the vehicle. Let's just say my first time car buying experience is completely ruined.

I believe in the saying, "Trust is hard to gain but easily lost. I'm losing trust with this dealership. Update: they promised to cover my first month's payment and have yet to fulfill their promise on my issue. I do not plan to give them my service again at this point.
Jess T.
May 29, 2020
J.C. Lewis is awesome they go above beyond, I bought a new fusion there and the whole experience was awesome. I think the collision dept goes above and beyond the work late to be sure the car is ready, the work all the service workers, work there butts off so I give them all a huge % no doubt keep up the great work! Jessica
Douglas W.
Jan 06, 2020
New year and same bad service, two people seen before me. I have been standing here for 10 minutes and a guy who took someone before me then addresses a guy after me and asks him "if he just has a dropoff?", that is what I am here to do. Thanks for the crappy service after the crappy service on the same visit. I had a crappy visit in August and you guys responded with a Svc mgr to call, and I told you then, "Dont waste my time with a half hearted reach out" and now I am here being mistreated for the multiple time, writing this review as an update and the guy behind me that Evan the service advisor took before me is taking long as they talk about a loaner? Really?

You tell me to wait after you take a guy before me and then make me wait for you to even see what it is that I need and have this guy lean on the counter and talk with him to no avail in his helping which will be a longer conversation, the whole while you could have had me on my way. Now they are troubleshooting his car. While I am still standing here and I was here first.

A lady walked in after me waited for me and asked me "if I am waiting?" I said yes and she said "their service used to be better, when Terry was here", I told her that the service has always been crappy and this is another crappy review to warn others.
Andrew J.
Dec 29, 2018
Been in several times looking for new vehicle. The salesman I've worked with is Casey. He's not pushy has let us take a vehicle home overnight to try it out. Everyone has been very kind. No one has been pushy. The inside is clean there is water and even a toy room for small kids. I haven't bought yet but will come here once I'm ready to pull the trigger