Morong Brunswick

I had a very pleasant experience buying a used Subaru from Morong Falmouth. I hadn't bought a used car in ages and I found them to be straightforward but friendly.

Frustrating experience with service and parts. I need one key to take the anti-theft lug nut off my Volkswagen. Service said I needed to make an appointment but they were booking into January (this was at the very beginning of December). Received a call from parts after almost two weeks that they need a cc number before they can order the part. I should have been getting a call that the part had been delivered! Alison in parts what's a pleasant exception to my frustrating experience (I ordered, or thought I had ordered, the part over the phone with another employee after my in person experience with Alison).

It is 2 out of 4 wheels. Literally two lug nuts. I'd happily pay for half an hour of labor for what would take 5 minutes. Will be happy to have this be the last service needed from Morong.

Horrible experience there today. Long story shorter. I told the salesmen that I was on my way to buy, put a plate on it and set it aside. I drove a similar one the day before. I wanted the one at Morong because of color and less miles. Got there shortly after and a different sales lady stole the car out from the salesmen knowing I was on the way. The salesmen said nobody was on the lot when I called and he would.

I was there in less than 15 min. I got there and the lady was pulling the car out. The people there took out the car and wanted to see if they would give them what they wanted for their trade. Morong wanted me to wait to see if they took delivery. Definitely not! They lost a definite sale and any future buisness! The manager said customers on the lot are priority, even after I explained the situation of me calling and saying I was on the way. Not a good way to be treated. Imagine what their service is like if this is how the sales side is!

We had car trouble on the way up to Camden maine and luckily we found Morong. Our car broke down on 4th of July weekend and, Dylan in service was our hero. He made everything easy. He found us a loaner. He took care of everything. It was one of the best service experiences we've ever had. We're so grateful to dylan and the morong team.

I've gotten my past two vehicles here, New to me/used. I went back for a second time for a reason. Their used cars are priced well, and unlike some other dealerships who try to shake loose every last penny you own. They did the best they could to get me in & out as fast as they could with friendly staff.

This was the best experience that I have had when buying a new car. My daughter and I both purchased cars from Andy and he was beyond helpful! We had checked out another VW dealership and the man there was so pushy so we decided to stop at the Falmouth dealership before changing brands of cars. Andy was the BEST! He is helpful honest and very knowledgeable. I highly highly recommend Andy and this dealership!

Scheduled the annual service appointment for my VW, was able to get on the schedule within 2 days of calling. Dropped my car off the morning of the appointment, and it was done less than four hours later. Great service, was called and informed of the scope of work prior to receiving the invoice. Got the invoice via email, paid online, and picked my car up at 4:30 the same day. Seamless process and top notch service.

Excellent and reliable customer service for my 2009 Mazda6. A super follow for service that requires a dealer. Closest Mazda dealer after Prime closed. A little pricy but work came in under estimate. Will return, maybe to buy a new car.

Excellent experience at Morong. Mat, the owner, really hooked us up when we had issues at Newcastle with a lemon Jeep. Keep in mind Morong is NOT a Jeep dealer, but they happened to make this work for us. A loaded, mint, '14 Grand Cherokee Summit, ready to go. Dylan took care of the procurement and keeping the Jeep off the site and into the service bay for our purchase.

The Jeep left spotless, well detailed, and with fresh new brakes all around. The buying process was fast, got a great rate through a recognized national bank, and my kids had a place to hang out for 2 hours (with food) and no fuss. Would do business with them again, but I see myself keeping this ride for a while. 10/10 would recommend. Trust me, I'm a Local Guide, I get around!

I had a great experience at Morong. Dan (salesman) was friendly, knowledgeable and patient. As a customer I'm very skeptical and cautious when making such a large purchase but Dan made this process easy. The first set of numbers were great without having to deal with the hassle of haggling back and forth. Matt in finance was very personable and clearly stated how all of the extras worked without being pushy. Never in my life did I think I would give a car buying experience 5 stars but Morong you earned it!