Oldsmobile

I would never purchase another car from this place again. The servive department is horrible and the people are very rude. If you are thinking of purchasing a Car or Truck think twice. From now on will take my car to Sundance and save myself a headache having to deal with Crippen Buick on West Saginaw hwy.

I give this company 5 stars! The General Manager (Chris Erickson) is an Extremely Honest and Compassionate man. Customer service is A++. him and his team, addressed and resolved all concerns with my vehicle while in Volvo Services. I will be purchasing a new vehicle from here and do recommend them for services as well as the purchasing of a new car.

The Volvo Services Manager, (Branden) was also very helpful and Compassionate. Thank you again Mr Erickson! You have truly been an amazing help. Its people like you, who make this world, better and brighter.

Horrible experience - avoid this place at all costs. My car broke down on the highway and was forced to go here - they quoted me $800 for a $450 job, but quickly agreed to do it for $550 (sketch). Then they broke my brake system and they refused to pay for it and charged me $100, plus kept my car for an additional 24 hours before they fixed it. Then they broke my brake cap and charged me $17 for it.

To top it all off Cara at the desk tried charging me %30 tax on my bill - when asked about it she couldnt explain the increase in price, blamed it on tax, then shop fees, then eventually took it off my bill. DO NOT take your vehicle here.

Turned in my 2nd leased XC90 yesterday. I walked out with my 3rd XC 90. Ian helped me make the decision. He made it really easy. Answered my questions and if he didn't know he found out and presented them to me. Ian is very nice and I highly recommend him to help you decide if you want a Crippen Volvo. I also want to thank Mike and Chad for helping me decide if I wanted to buy or lease. Thank you all for 5 star service!

Yesterday I stopped by and looked at a red 2013 Silverado. After test driving it, Rodney was getting the purchase agreement in order, another salesman grabbed the keys to the truck from me and let someone else test drive it. after that I was pretty much pushed out of the door! what happened to first come first serve? didn't I look like a serious buyer? Oh well. there's plenty of other dealerships that would appreciate my business

Took my truck to get oil changed and detailing. My appointment was at 8AM and I left my car for it's service earlier than expected. They did not finish their job with my car until 4PM- they only did oil change. They didn't even do the detailing. Through the day I tried calling them many times and they would not answer me. I called to check in my truck and they never picked up the phone.

I almost was panicking because It was taking so long and they didn't get back to let me know how things were going. I needed my car for work. I have never been so disappointed in a dealership service. I do not recommend.

I had the best car-buying experience ever at Crippen Buick. Matt Gingras is so wonderful to work with. He's extremely helpful, knowledgable, and not at all pushy! In fact, everyone at Crippen was great (shout out to Edwin!), and I couldn't recommend it more. Thanks all!

From the moment I received my first call & email from Matt Gingras I knew that was where I would be going to buy my vehicle. He was warm, personable.but not pushy, which I feel was a strong point in his favor. He was very knowledgable of all points of the vehicle, as well as the discounts I could apply. He was very helpful with getting me set up, and comfortable with all the new technology that I was so illiterate about. I would recommend him as the salesman that would be my first choice! Whole experience was fantastic.

We purchased a Buick Enclave on August 2nd, 2021. Matt, our salesman, was excellent. He made our vehicle buying experience the best yet. He was very helpful in explaining all the options/functions of the vehicle. Matt had a pleasant personality and was professional in reviewing all the paperwork as well. We are glad we chose Crippen to buy our Enclave!

My boyfriend recently bought a brand new truck from Crippen. While in the process of purchasing his vehicle, he spoke in length to the finance manager about what would happen in the instance his vehicle needed any work done to it. It was stated to him that they would absolutely provide him with a rental if he needed it and if they didn't have one they would even go through enterprise to make sure he was taken care of.

Fast forward a month later and the severe storms that came through smashed his truck leaving him without a car. He immediately called Crippen and was given the run around. Every time he called they told him they were still working on getting him something, 5 days later they won't return his calls. The manager of the dealership even stated to him "well we didn't drop the tree on your car" AND "how do we even know you're going to buy from us again". He had every intention of going through them for his second truck but will def be seeking other dealerships to work with since Crippen did NOT follow through on their word.

My new car purchase at Crippen Buick was exceptional. Matt handled everything efficiently and accurately. He explained all the features and differences between the two Encores they had in stock. Matt made sure I knew how to operate and understand my new car. In fact, everyone at the dealership was very friendly and helpful. Highly recommend Crippen.

My wife and I had a really great experience at Crippen Auto. Edwin is the real deal. He was so helpful. He treated us like people and walked us through everything that we needed, he was awesome, his customer service was excellent and the whole entire atmosphere of the dealership was wonderful, from Chad to the receptionist at the front, to Matt our sales guy. Thank you for a wonderful experience. We will definitely be recommending others to you.

The worst experience ever. First the sales man was very nice and let me test drive the vehicle but after it was the time to talk about things bad on the car i had to talk to the dealer sales manager and man he was such an a whole with all what the word means! He tried to humiliate me in so many ways just to prove himself right. He said i dont negotiate prices, you either pay me now or never after i told him about bringing the money and come next day.

I told him what was wrong with the vehicle because i know infinities (and being an electrical engineer) but he ignored me in the worst way possible and i dont think he is worth the model names put on his dealer sign honestly. Also, i went there for a 2015 infiniti q70 (VIN: JN1BY1AR0FM560741 that he advertises to be in good shape but here is what it has: front hood has been unprofessionally repaired and painted, the front grille and plastic cover are cracked. Wheels need balance and alignment and when i told him about those issues, he was so rude to the point that i wanted to cuss him so bad but magically controlled myself. This guy is a disgrace on GM's name to be put on his dealership.

Bought a preowned Ford Focus from Ricky in early June for my son who graduated during COVID. Ricky did everything I had asked for, a good rate, good price, fair trade-in value and delivered to my door. Thanks Crippen!

I would NOT recommend doing business here. I bought a vehicle from here and felt totally scammed by RD. When we came to test drive he told us the car was 10,700. Online we found it under their preowned specials. When we got there the sticker said $11645. When we heard 10,700 we jumped right on it. We were told the chip in the window would be fixed and the scratch on the side "lot dirt" what he called it.

Well the day we went to pick up the vehicle we dealt with chad. RD didn't have any of this fixed and made no not of it in the file. I texted him that day and didn't get a respond till the next day. He basically called me a lair saying I need proof that the car was listed at 10k price. When he told me In person it was 10k. Then told me I need a screenshot for him to believe me.

Even tho I have text to my father saying what the online price was. So if you are looking for a vehicle and it's a hood deal you better screenshot it or they may try and screw you over. I will be letting everybody know not to do business with Crippen or at least RD. I let him know this was my first car I was buying and I won't be buying another on from here. Very disappointed with the shady business. I will be sure to warn everybody to stay far away from this place!

Came in to just show my hubby the Terrain I was looking to maybe replace my upcoming lease end with. Scott B was very nice and showed us the different cars I was looking at. We ended up getting a nicer Terrain than I had expected and Scott was above and beyond of what we expected from a salesman. Since I wanted to pick up my new Terrain that same day he even stayed after to make that happen.

The next day when I could not figure out the fancy equipment the new car has he took more time to show me all my new gadgets. Meanwhile, found the new truck for the hub's lease end. Looking forward to doing business with Scott B again in the future. This is my new car after being tinted :

We bought a 2015 Yukon XL from a different dealership in 2/2019. The same day we noticed it making a weird grinding noise. 3 days later our engine seized. We had it towed to Crippen for repair. Our engine was replaced but they were not able to diagnose the weird noise. We have taken it back to them since then every month. Each time with the vehicle being left there for over 2 weeks.

They told us it was something in the exhaust. They were paid over $1200 from the selling dealership to fix the problem. Each time we were told it was gone, upon pick up we would hear the noise again. We spent over $2500 out of pocket trying to fix all of what Crippen stated was making the noise. The noise always remained. Our last straw was this past month. Crippen had the truck for 3 weeks, to figure out the noise and fix the running boards.

I told them the motor was dying on the running boards. We got a call that they were not able to get rid of the noise and had no clue what it was. There was nothing they could do to help us any further. When I picked up the truck they said the running boards were greased up and working. That was a lie, the running boards still don't work. We took the truck to Shaheen, turns out our torque converter was making the noise and we needed a new transmission.

We also needed a new motor for the running boards, Big surprise. All covered under warranty. Not sure why Crippen couldn't figure it out after 6 months of working on the truck or maybe they just really didn't want to work on it since their excuse was always "they were understaffed". If you haven't figured it out yet, we will NOT be returning to Crippen.

Great buying experience as usual. love our Volvo. Thank you Al Travis, and Crippen. A++ on everything. Car was exactly as advertised. I did my research before buying the car. I got a great deal and great service. I recommend them to every one.

Nice people, job always got done right the first time in my experience. but if you want it done in a timely manner go elsewhere. This is the latest in a string of terrible delays, they had it for 7 hours and it took 3 calls from me to find out what the status was. I had an appointment at 0730 and am currently waiting for my car now because they "just got to it". The usual though is just "oh we tried to call you several times".

Crippen is a shining example of why you never go to a dealership for service. I paid over $300 for a "tune up" which really just means new spark plugs. I was charged over $30 for each spark plug! I took my car to my regular mechanic to have him check what they did. He looked up the factory plugs my car requires and they are $17 each. I don't mind paying for good service, but that kind of price padding is criminal. PLEASE do not give your business to this crooked establishment. Never trust a dealership for honest service. I'll never make this mistake again.

I just bought a Buick from Crippen and was very impressed with their team and the exceptional service that they provided throughout the buying process. The sales associates that I met with were very friendly and knowledgeable about the cars and helped me figure out which car was the best fit for my needs. I ended up getting a Buick Encore and it's amazing!

Equally important, they helped me understand the buying process and told me exactly what my downpayment and monthly payments are. I had a wonderful experience with Crippen and look forward to their continued exceptional service. They even sent me a letter and a follow-up phone call thanking me for my business! My girlfriend was even impressed with how wonderful they were and she is hard to please. Well done!

I experienced the most abhorrent customer service at this dealership, I am still in shock. Not only did they attempt to take advantage of me at every turn, but they cost me over $1000 in repairs two months after I already overpaid for the car. The salesperson tried to belittle my relationship with my fiancee in front of me, while lying about the value of the vehicle.

When I called to ask about the quality of the car I purchased, they were incredibly rude to me and did not sympathize with my tough financial position whatsoever. While I am sure they have qualified and friendly employees, those I spoke with were disrespectful and poorly tactful people. Simply put, they were a bucket of pure bile.

Unmotivated and lazy sales associate. Did not seem like they wanted to even sell a car. Moved on to another dealership who wants to sell cars

DON'T BUY FROM CRIPPEN BUICK GMC VOLVO. On AutoTrader.com I found a great looking 2006 Lexus GS430, so I went to Crippen website and choose a sales person Al Travis which was an easy deal for him because all he had to do was paperwork. I picked up my new car on 4/30/2016 and on 5/1/2016 I was getting ready to drive back home to Nashville TN and found out the car battery was completely dead.

The car had the original battery (10 years old) so I had to pick up a new one for $126 including tax which was an inconvenience but I figured Crippen Auto would be a standup company and take care of that for me. Don't get me wrong I signed for a car bought AS-IS which means no warranty no promises but after being in the car business myself for eight years and after checking Crippen website which shows they do a 172 point inspection which in dealer terms means for any part maintenance part (brakes, battery, tires, etc) that is worn over 50% they will replace before the sale of the car.

So I emailed the Used Car Manager Brian Watson and explained the situation and he replied back telling me things happen but he would give me $57.80 which half of the price of the battery NOT EVEN THE TAXES. On I went to my local Firestone for a free brake inspection so I would have an idea of what month I might need to change the brake pads, well I found out I need it all four brake pads.

The brake pads were so low like 5 - 10% left that they already started affecting the rotors so I also had to buy two new rotors, CRIPPEN DIDN'T INSPECT ANYTHING THEY LIE which cost me $700. I didn't even address that problem with them because of the battery situation, I just wanted my title so I can get my new Tennessee Plates. So On 5/2/2016 I talked to the Finance Director Chad Eley because the F & I guy I dealt with was out of town, I informed Chad that my temporary tag expires on 5/15/2016 a Sunday and he said don't worry you will have the title before then.

Today is 5/12/16 a Thursday so I have one more day Friday to get my plate before my temporary tag expires, so I called Chad. Chad told me that the Secretary Of The State should have already mailed it to me (LIE) and it would be there in time (LIE), I informed him I was in the Michigan Car Biz for years and the SOS doesn't mail titles to the customer it goes back to the dealership to handle that, he informed me if I get pulled over after the 15th just show them the paperwork and I won't get a ticket (LIE) ( I guess Chad studies Tennessee Law and knows that police offices always listens to a stories instead of State paperwork that says EXPIRED), he called me back five minutes later to tell me that Al mailed my title yesterday I guess my car experience was still up to date and he was told by Brian Watson and the office manager that they can't next day mail me a temp tag so I can safely drive my car until the title arrives and if I get pulled over that they would pay my ticket (LIE). DON'T BUY FROM CRIPPEN BUICK GMC VOLVO.

I called to arrange an appointment to address a recall. I told the service scheduler that I would like to wait for the vehicle, not drop it off. She said they had an opening at noon. When I showed for my appointment the next day, I had to wait for 10 minutes until the gray-haired guy at the service area stopped poking at the computer keyboard and acknowledged my presence (I was the only one in there)!

He looked up my name and said "I can't help you. You need to see Brian." I had to wait for "Brian" to show up in the service area. I was then told by Brian that they couldn't work on it because it was "lunch time." I told him that, when I scheduled, I specifically requested a time that the vehicle would be worked on while I waited. He rudely said "we don't schedule appointments, that's someone else." Way to empathize with the customer you just inconvenienced, Brian!

Great service- Not! I voiced my displeasure and he said he would see what he could do. Then he directed me to the waiting area. After 30-40 minutes, he returns and says "Can you bring it by tomorrow." Needless to say, I was done with them- Forever!

This is the 4th vehicle I have purchased from Mark and he is a man of honesty and great integrity. He has gone above and beyond in helping me get a vehicle that I thought was out of my reach. He did an exceptional job explaining the features my Terrain offers and keeps in touch by phone regularly to ensure my ongoing satisfaction. The entire team at Crippen have been very helpful and accommodating. A class act!

My Volvo was making a noise so I brought my car to Crippen. I told them I was anxious to get the car repaired because of a long trip later in the week. It took the dealership 2 days to determine what was wrong. They said it would take "at least a week" to make the repair. I called another Volvo dealer and they repaired the car the next day. I don't trust these guys and don't think they know what they are doing.

My review is of the service department. I didn't purchase my Buick there and believe that to be held against me by their service manager. They are not interested in fixing non mechanical problems and don't care about the satisfaction of the customer as it relates to the general Buick brand. I attempted numerous times to resolve the same problem to no avail, ultimately being told by the manager that I could not bring my still warrantied vehicle there, despite never being anything but professional and courteous as a customer. It has certainly assured that I will not be making my next purchase at Crippen either.

Excellent sales staff! If you're looking to purchase a new Buick or GMC, this is the place! I recently purchased a new truck through sales associate Lisa and she was spectacular and very professional to deal with! Everything was handles promptly and they were very competitive when it come down to a final price. I would most definitely buy another vehicle here and would recommend Lisa!

Well, they fixed my old Volvo, but it wasn't cheap. My wife's car is a 1986 Volvo 240 wagon, which is actually a hard car to find competent mechanics for. I used to live near Swedish Engineering in Ann Arbor, so maybe I'm spoiled. The parts prices are really steep, but that's dealerships for you. Labor rates are through the roof - they charged us over $300 to replace an oil pressure sending unit, which is something I'd normally do if it wasn't winter time.

The real problem I had with these guys is how the service writers look down at you. They never explain what the repairs entail, how critical they are, and you can bet you'll never get any help for free. Now that I've found Bill & Charlie's Garage, I won't be going back to Crippen.