Roger Shiflett Ford

Staff was very knowledgeable. They do helped me even though I did not purchase vehicle from them

Roger Shirley Ford is your place to buy, I've followed Bobby and bought from Bobby for the last 32 years, great folks and company

Basically they always send oil change coupons in the mail, which are a great deal and a few oil changes back when I told the lady I had a coupon she was quickly dismissive saying "yeah they always had that". And they've never asked me for the coupon beforehand so I stopped bringing them which hasn't been a problem until this past oil change where they just didn't apply it.

Which yeah I should have caught before paying, but the guy I spoke to on the phone was very rude about it and basically called me a liar and said screw you, your problem. He tried saying the prices went up conviently that morning until I mentioned my brother just had his oil change that morning where they applied the coupon no problem without asking for it. My dad, my brother, and I have all bought cars from here, but screw us right? I don't suggest dealing with anyone here. Not the first time they've been rude to me.

Fantastic experience with Antonio! I went in with my mom who is in her 70s, looking for a nice preowned car. He was very helpful and never tried to sell her something she didn't want. A smooth, stress-free buying experience from start to finish.

I never write reviews, but we had such an exceptionally poor experience that I feel compelled to share in the interest of other out-of-state buyers. We've been communicating daily for two weeks with Antonio about a van that had yet to pass through service and inspection. Although there was great interest, we were the first to reach out and offered to put a deposit down multiple times to secure the sale.

We were told placing a deposit before the car was formally approved for sale was not possible, but that we would have priority to purchase. Further, outside of the numerous calls, we were promised on multiple occasions via text to be notified as soon as the vehicle was ready. After two weeks and countless hours checking in daily with Antonio, we called the dealership directly only to find the vehicle had been sold the day prior.

Out of state buyers beware. A simple, proactive phone call to explain the situation would have been appreciated, but instead we were ghosted by our salesperson. We put a ton of time and energy into this sale, and meanwhile lost an opportunity to act on another vehicle as we were promised this one at Roger Shifflet Ford. We are massively disappointed by the lack of responsibility, professionalism, and organization by the sales staff. I cannot recommend this dealership.

Made a appointment to have my back up camera fixed on my 2020 F350 two weeks prior to coming. Truck was dropped off at 8:00 AM was called at 10:00 AM said truck would be ready by noon. Pick truck up at noon, and no one has even looked at it. Service department is beyond rude and told me that technician had not had time to look at it because he was in the middle of replacing a motor.

That is not my problem! I was told trunk was ready to be picked up after having to leave work twice my truck is still not fixed. We have done lots of work and purchased many vehicles from Roger Shiflett Ford, and we will not be back ever again!

Dropped my truck off just after opening for a simple oil change and tire rotation. Made it back to the dealership roughly an hour before they closed and not a thing was done to the truck. 7+ hours is more than enough time in my opinion. Only reason I brought it in to get it done was to have a paper trail for resale value. Lost any faith I had in this dealership.

To be totally transparent I did not end up buying with this dealership because I found a better deal elsewhere on a new 2020 transit 350. With that said I cannot say enough good things about the service I received during the looking and negotiation process. Antonio Parker and his manager were excellent. They were extremely responsive, helpful, knowledgeable and understanding throughout the process.

I also love the fact that they do not charge the BS documentation fee that many other dealers hit you with on the tail end. I will definitely reach out to this crew first next time I'm in the market for a new vehicle

This is the ONLY place to buy a car. Great staff, I feel like the dealership gave me a realistic trade in value for my car instead of low balling my car. I told the sales rep that I would return the next morning to finalize the purchase.informed him my wife has multiple health issues and wasn't going out much. When we drove on the lot the next morning they were sanitizing the entry door handles, desk chairs and pens to ease her concerns.

It looked promising. Made an appointment online. Their system allowed me to select a day and time. It even gave me the service tech to speak with. Then I arrived. Walked in and explained I was looking for the service tech denoted on my online appointment (see photo). The lady replied "He doesn't work here anymore". OK, no big deal. So they don't keep up with that online.

I can see that. I explain I am there for a recall. She asks "Is it a diesel?". That's when the second bad feeling started. Yes, I replied. Then the final strike. The lady replied "We will have to reschedule that. Our diesel man is out until Thursday. So I made the appointment online. I feel sure their computer system would have told them I had a scheduled appointment, for a DIESEL.

So I drive all the way there, they can't fix a FORD RECALL and no, "I'm sorry", "let me see what I can do", or anything. Only let me know they have ONE diesel guy and no one knows how to use a computer. Never to return.