Sam Boswell Honda

My second purchase from Sam Boswell Honda and couldn't be happier! A special thank you to Isaiah Ortiz, Amber Castle and the staff of Sam Boswell for a GREAT buying experience! They worked very hard to get me the car I wanted at a good price. In today's car market that is a monumental task! I will be back! Highly Recommend! Sonny Schrieber

Boswell Honda made the purchasing of my new vehicle easy and delightful! They responded incredibly fast, and completed my purchase in less than 24 hours! It was definitely one of my best car buying experiences! Our sales rep, Isaiah, was wonderful! He answered all of my questions and helped make this purchase flawless FROM 3 hours away! Everything from the service, finance, and delivery went so smooth! Would absolutely be ready to purchase with them again!

I have never had a better car buying experience in my life. Amber and Justin made the process so easy, and they stayed later (on a Saturday) just to make sure everything was done properly. Everyone that we interacted with was super nice and helpful. I would highly recommend this dealership to anyone looking to buy a clean, reliable car!

Working with Trey and Josh was an absolute pleasure. Trey went above and beyond to get us exactly what we wanted. The business itself is the cleanest, most professional we have witnessed. Definitely recommend!

Our family size doubled in a year so it was time to trade our current vehicle for one that could better accommodate our needs. We originally had the intent on purchasing a Pilot, however, when we came across the Odyssey we discovered it's practicality was a great fit for us. Our Salesperson, Amber, was incredibly patient with us and went above & beyond to assure that we found the vehicle that surpassed our expectations.

She made the entire purchase process smooth and easy which was much appreciated seeing as we have four children to tend to and couldn't spend hours sitting at a Dealership. Thank you so much Amber and the whole Sam Boswell Honda Team for helping us make daily life just a bit easier.

Tuesday we came by with the intention of getting a honda odyssey. ended up getting the brand new honda pilot trailsport. We are OBSESSED! This is our 3rd new vehicle from Sam bosell(our whole family only buys from sam boswell) and out of the last 2 purchases trey rivers has been our salesman. We cannot say enough wonderful things about the staff and the buying process. This go around we had logan helping with the loan. He made everything quick, easy, and painless. We absolutely plan to use them again in the future.

The selection, service, and professionalism we experienced with the Sam Boswell Honda team was beyond exceptional. We were able to choose from a vast inventory of mini vans (which in these times are hard to find) test any vehicle we wanted and had enough information provided to make an educated decision. Our sales Rep Jake was very helpful and knowledgeable in any question we asked. Jake and Justin from the finance team even stayed after hours on a Saturday to ensure we got the deal we wanted.

What was really impressive was the fact we let Jake know we were going to be checking out other lots, and instead of trying to get us to stay and corner us into buying that moment, he understood, let us go about our day and gave us a business card for when we were ready, no pressure at all. I would recommend anybody in the market for a new or used vehicle to Jake and the Sam Boswell Team.

Sam Boswell Honda is the best dealership I have ever worked with. They always responded in a timely manner and made purchasing a new car easy. Very low pressure and helpful. I was looking for a 22 Civic Si which are hard to find and they had the best pricing on them between the 20 dealers I reached out to. I drove 200 miles to do business with them, because they were so easy to work with. Also want to give a shout out to my sales rep Trey. Best sales rep at Sam Boswell Honda!

Purchased my third Honda from Sam Boswell Honda and it was the easiest and most pleasant experience to date! I was able to handle most of paperwork electronically before even making the trip to Enterprise, so I was in and out in no time! Amber was amazing and so easy to work with! Special thanks to the finance manager, as he always goes above and beyond! Great experience and exceptional customer service!

I just bought my first Honda and this was perhaps one of the smoothest car purchases I've had. Will was our salesman and was extremely knowledgeable, quickly answering all of my questions. Jake handles all of the settings and personalized my CR V just for me. The whole experience was extremely satisfactory. Highly recommend this team!

WORST experience we've ever had. We went to Sam Boswell Honda to look at a Honda Odyssey and trade in our vehicle. We didn't agree on the trade in value of our car. KBB WAS $2000 more dollars. They initially offered us $2500 less then KBB. Our request was based on KBB, Carfax and Carvana and at a time when used cars are selling for top dollar.

Our sales person, Kendall was absolutely wonderful. She was so sweet and answering all of our questions and doing her best. The problem we had was when the sales manager JAMIE CHRISTIAN came to the table. After telling him we would like more for our vehicle or if he could budge on his price of the used vehicle he became irrational and making a scene in front of the whole sales room.

I guess he doesn't like to negotiate things (his words "I don't know what this going back and forth stuff is") but isn't that part of buying cars? If we weren't able to come to a deal, then we understood that. It was how irate he got when we didn't agree to the deal he was trying to give us. At the end he throws his hands in the air and starts raising his voice looking at everyone around us and shouting "was I rude, was I rude, was I rude".

At this point we were extremely embarrassed and calmly said that's okay we will try somewhere else. Packed our three small children up and left. So if you would like a positive car buying experience please stay away from Sam Boswell and especially stay away from Jaime.

Sam Boswell sales department was great. They went the extra mile to make sure I got the brand new civic that I wanted all the way from Florida. However, it has been just over a year since my purchase and the maintenance department has made this dealership one that I will never work with again. I try to always bring my car to the dealerships that I buy from as far as maintenance goes because it's continued business and I should be able to trust them the most. Unfortunately, for my last simple oil change and tire rotation, the tech who worked on my car either broke the drain plug resulting in my car eventually leaking oil.

Because my husband was out of town for military training and had the car, we had to take it to another Honda dealership in Brandon, FL. Here they had to fix the threads on the pan and replace the plug completely overall charging us $120+. The Brandon Honda told us that if it were their dealership that made this mistake, they would refund us no questions asked.

Apparently the moral at Sam Boswell just isn't the same as they basically told us "it's too late" and to kick rocks. I will never step foot in this Honda dealership again and they will not get another penny of our business. We will spread the word to other military families as well. They only get two stars for the sales team. It was a pleasure doing business with you. NOT.

I bought a used car, the salesman advised that new breaks, and a popping noise would be fixed. 2,000 miles after being bought the front end noise started again they advised they would only pay labor and not the part. Now at 5,000 miles after being bought all breaks need changing. Sam Boswell has lost my business and anyone that i can steer away from doing business with them as well.

TL;DR Honda sold car supposedly with no issues whatsoever when it has check engine light and major issues at that moment, refuse to answer questions or calls for weeks at the time Like nearly every other review here, I was assured a car was in perfect condition, but ended up needing major repairs. I arrive to pick up the supposedly newly worked on, newly purchased and spotless car.

Except the detail job was very lazily done, I would have to clean it properly myself, and unbeknownst to me not properly serviced either. Directly after returning from test drive, I asked salesman if that was a check engine light that was on. He repeatedly assured me that *all* issues had been taken care of by mechanics. I get home, take a look at the owner's manual; yep, that's a check engine light.

I have Honda look at it the next morning. Turns out the catalytic converters need replacing. No one can give a definitive answer to who will end up paying for these repairs. They have me drive to a shop who tells me it will be a couple days before the parts will arrive. 20 days go by as I try every few days to get up with Nick from two different numbers, neither of which he answers or returns.

I end up going in person several times to demand to know what is going on. Turns out that Honda stopped the shop from ordering the parts so they could determine if I should be the one paying for the repair. NEARLY A MONTH after I bought the car, with car payment, tag and tax all now due, they finally tell me the company will take the bill and allow the shop to order the parts.

The shop does the repair, and then tells me that this isn't the end of the repairs that need attention. The spark plugs and others that I can't remember at the moment need replacement for a total of $225. Yes, this is better than the original price of the entire repair but it is not right to assure customers that cars are in perfect working condition when they have check engine lights on and many issues underneath, then pass ANY repair bill to them when it was there before the purchase.

One star is too many. Sold damged car as New. Took advantage of young person. O'Neal Boswell Laughing when tried to get him to make it right saying take him to court, then saying No you can't you signed an Arbitration agreement you can't! As he says in his commercial "people you can trust ". You can trust a crook but that is not a good idea.

I have had almost great service here in the past. I own a Hyundai now since my beloved Honda got totaled in an accident. Service is good here but can seem very slow or disinterested very often, but from experience, I know that is due to the fact they focus on one person at a time. It would be nice if they spoke to those waiting in line in the service center more and assured them they would be gotten to ASAP, that is not the case as I have myself and seen others stand there for a good bit of time before anyone even acknowledges them. The showroom and property are very clean and nice and there is always someone willing to help. No overbearing salespeople either.

Work in progress. I was told by my mechanic that I had a recall issue that needed to be dealt with by Honda. I got there and the CSR went behind closed doors after telling me it may not be covered because of the VIN number! No courtesy vehicle, no choice of mechanic, and, oh by the way, if the check engine light comes on, don't drive it which was why I took it to them in the first place! Not looking good.

I have read all the reviews and I've got to say they are a 180 from my experience. I live in Panama City, Florida where hurricane Michael came ashore. Three days prior to the storm my wife had cancer surgery. We made it through the storm PTL. However, she had to be taken by ambulance to Capital Regional Hospital in Tallahassee, Fl. for bloodclots issues.

She was released after 5 days and we headed back into the disaster awaiting us in PC. We had to move several times due to no power or mold issues. All that time my wife required home health care, but none was to be found, so we were on our own. The storm took out my just purchased used CR-V that I just five months earlier bought at a local dealership.

I really liked the car as I even asked the damage assesment agent to not total it. I tried the dealerships around PC for a replacement car and even in other places, but all the good cars were picked over by the time I could devote some of my attention away from caring for my wifes medical needs. Then I went on the internet and stummbled upon Sam Boswell Honda in Enterprise, Alabama.

I made contact with a salesman named Roger. I gotta tell you at this point I was not feeling good about used car salesmen or car dealerships. But after explaining my dillema to Roger he assurred me that he would do his best to find me a good used Honda at a price I could afford and bring it to me to boot. Now that got my attention. Not only did he find me a great used CR-V EX-L but he did so at a cost well below any dealership I had been to previously.

I told him I liked what I saw on the screen, but needed to have him drive it and give me his assessment. At this point Im thinking to myself, "Man I must be really desperate to ask a used car salesman to drive a car hes trying to sell me and to think he would tell me the truth about it." He did test drive it and told me it was a really nice looking car and drove very well.

I asked him if he had it driven to me in PC and if I didn't like it what would happen? He said, "Tell the driver to take it back and it wouldn't cost me a dime". So I told him to send it down to PC. This was a first for me as I don't like buying something I havent put my own eyes on and driven. When the very congenial gentleman arrived with his return driver and car to my house, I was amazed at how great the condition of the car was and how nice the drivers were. Well, I signed the paperwork paid him with a check and off they went.

Now I am a proud new owner of a Honda Certified vehicle that is better than the one I lost to the storm and cost less too. I know the owner of Sam Boswell Honda dealership has sent two crews of men down to PC to help tarp leaking roofs, and to do other helpful things for our storm victims. Now thats what a dealership should be like. I know looking at the other reviews all this sounds very unlikely.

But I'm telling you it is all as true as true can be. I am very, very greatful to Roger and to the dealership as a whole for how they helped us out. I am very pleased with this dealership. I hope the people of Panama City consider this car dealership in the days ahead of us, post Michael, for their car needs. They seem to truly care. GE

Awesome staff! We originally bought a CRV in 2012 from Sam Boswell Honda and were quite pleased. But the exceptional service we received after our visit to purchase a Civic this month took me by surprise. Clemmie thoroughly answered all my questions and Justin made the finance process very efficient. One of the managers, Josh, came in to ensure were were being treated well. Not only did I get a fantastic vehicle, I had a wonderful experience and look forward to my next Honda purchase.

Sales: thumbs up on Justin for original sale. Thumbs down: Justin for not returning my call for 6 weeks a couple years later when I left message with him on purchasing a car for our son and his wife who desperately needed another vehicle-we ended up buying a car from another dealership (not a Honda). Thumbs up: Corey on our recent Saturday visit to just ck out a couple of new vehicles out of the models my wife is interested in when we make another purchase sometime this year. Was attentive and not over bearing. Service: thumbs up.

Have never done us wrong and Wes, our service advisor, has always been up front and friendly. Parts department: thumbs up. Young lady that we bought the wiper blades from this past week was quick, friendly, and got it right first time (and they were cheaper than the auto parts store wanted). Finance: thumbs up for good deals when purchased our vehicle.

Big Thumbs Down: finance mgr was a jerk when we had some problems with their paperwork (their error) a couple of years ago on original purchase, and was a bit of a smart ass. He refused to return our calls UNTIL complaint was filed and then I in return, ignored his calls. Dealership made amends for their discrepancy when it was all said and done. If he is still there when we are ready for our next purchase this year-we will ask to see if can sit down with someone else OTHER than him, or will probably go elsewhere (still have his name from original paperwork). Hate to be that way, but if he had that attitude then-is probably same attitude today. Other than him-would still recommend this dealership.

Worst place everrrrr. So unorganized. Sold me a car without having the title then blatantly lied about it for two months. Very dishonest about everything and took advantage of me. Typical car salesmen.

The most unprofessional and unprepared staff I have ever experienced. Buying a car from these people has been a month long nightmare. I have had the car for a month and have not received my registration paperwork and the dealership has failed to send my information to the DMV and therefore I don't have a tag. The staff has no idea what their talking about and I am constantly transferred from manager to manager. I complained to the salesman who sold me the car and he said "look man, I've only worked here a few weeks." REALLY?!?!?! DO NOT GO HERE! nightmare!

I had the best experience with the purchase of a new Honda CRV. Salesman Cory not only explained every feature and showed me how to use it. He was very knowledgable about the vehicle, I was very impressed and that helped in my decision to buy the SUV. Sales manager Josh worked with me on the price and was able to seal the deal. Justin in finance explained all the warranty details in full. Thank you all for an awesome experience. I will definately recommend you to my family and friends that are looking for a vehicle.

Yesterday evening I stopped by Sam Boswell Honda to look at a few of their cars. Cory Rucker was extremely knowledgeable in comparing the value of a Honda to other popular manufacturers. He is professional salesperson and very easy to talk to and answer questions and even stayed late to assist me. I highly recommend Cory and Sam Boswell Honda for your next car, suv, or truck purchase!

I purchased a brand new Honda Civic EX in May 2016 from Sam Boswell. Being a first time buyer I really wanted to find somewhere I could trust, and I was wrong. It started off well, they gave me a great price for a vehicle that I needed. However it started going down hill from there. Once I signed the papers, and payed for the vehicle. I discovered many faults on this "new" car.

There were various interior scratches and chips on the steering wheel, the front passenger safety belt component keeps popping off, and various little dents around the exterior of the car (they helped resolve a dent after some negotiating and blame on me). All of which I never ever thought I needed to inspect on a brand new car. To make things matter worse, I purchased this vehicle right before i moved to another state and again being a new car owner and had limited knowledge, I asked the them more than once about how the vehicle registration and tag would work.

They told me to register it in Alabama (where I lived at the time) and once I move to Georgia in a few weeks, I simply just go in and get it done. I asked if there were any fees within that, in which they continuously replied no and it would be an easy process. Since my move to Georgia, I learned the taxes I would have to pay in order to register my vehicle here would total more than $1500.

If I had known the lack of honesty in customer service and the quality of their vehicles, I would have NEVER bought my car there and don't plan on doing business with them ever again. Disappointed and angry are the only things I could say about it all. I expected much more, and I do not recommend this place to anyone. Pay that $500-$1000 extra somewhere else and save yourself from a nightmare, and that way you would at least get a brand new perfect car you payed for.

The only reason this place isn't getting 1 star is because their sales department is friendly and great. The salesman who sold us our truck was attempting to detail it when the detailing guy decided he didn't want to do his job. We were told to bring it back for a proper detail another time. However they only get 2 stars because their service department is atrocious.

The absolute worst we have ever dealt with and before the army my husband was a automobile mechanic. We dropped off our truck on A Friday for a repair that was owed us during the sale. The seat didn't work right and needed a new part which had already been ordered. Part of the sales agreement was that the seat would be fixed on their dime. So we drop the truck off, my husband let's them know about the oil leaking out and we put in a service request for that.

We are told that the truck would be ready by COD Monday. Monday comes and no call. my husband has to call them to get updates and is on hold waiting for someone who actually knows anything, no one does. We don't get the truck back until the following Saturday. Over a week. The entire week my husband had to call and get updates. They replaced the seat with the wrong color, said they were going to rewrap it and never did AND never told my husband they didn't until we go to pick it up.

Not just that but it wasn't until midweek they even looked at the oil problem because they "didn't know" service was requested after my husband brought it up everytime they called. We have never in our lives dealt with such an unorganized, unhelpful, slow, company before and we will never go back. Our vehicles will be serviced elsewhere. We just moved here and am appalled at the way this company operates. Total garbage.

I freely admit that I offered to write a positive review if I were reimbursed for the 2 tires your sales person request I have put on before the trade. That wouldn't have been written because I got something, it would have been written because you righted a wrong.

On this trip - (breaks, lube chassis, balance tires) I was fairly annoyed between the service department and whoever it was at Boswell that made my appointment. I was pretty detailed in what I wanted done. None of that was received by the service department and spent about 10 minutes discussing it when I arrived. I needed to drop my wife back at work right away and just made it seem inconvenient.

Once I was gone the service adviser later called me and asked about random services that printed out with the sheet to get done. I.e.: engine coolant flush, replace spark plugs and replace fluids. Josh did a good job of catching these, otherwise I think I would have had some free fluid and plugs. The more baffling part is I never asked for any of this, and why would anyone do this at 60K miles?

I have no issues with plugs, misfiring etc. I would like the appointment people to care a little more about what I am saying and actually listen. If I have another experience like this I can take my business to Child's Automotive down the road, who will do the job better and cheaper (and oem parts if I want). Josh did a good job making sure parts were not put on without my knowing about it. Kudos to him for that. Edit: Upgraded my review to 3 stars. Josh in the service department provided 5 star service, but the extra stuff I didn't want with the miscommunication between the service and appointments department (perhaps they are the same department.) was not helpful. First time I met Dan the service manager there, he came off rude, this time he seems like a real nice guy.

Chris Campbell was very helpful and went to great lengths to get me into the Civic I'd come to test drive. The car was already very clean, but they even washed and detailed it again for me before I left the lot.

Great service, great experience! I am thrilled with my new Pilot. Thanks so much especially Chris Campbell! It took me more than three months to decide to buy. Chris followed up, stayed in touch, offered to arrange more test drives and I never felt pressured. Thanks for hanging in there with me!