Smart Service Your Independant Subaru Dealer

These guys are great! I would recommend them to anyone. I feel confident that my car is well taken care of and reliable thanks to them. If they have to keep your car they have loaners. If they can't help you with brands they don't service, they will recommend another company. I'm so glad my friend sent me here!

We've used smart for a number of maintenance and problem fixes. Courteous staff and loaners available. Highly recommend Smart for all your foreign automotive needs. Great business!

Awesome work performed on my Subaru. They listened my concerns and explained me well, and repaired them. Their response was quick and took care of my car very well. I recommend Smart Service to work on cars.

AMAZING service and wonderful work! They give you a loaner if they need to work on your car for a day, so you're not out of a ride while yours is getting fixed. They're super helpful and kind, definitely trustworthy guys! They made sure to check with me that the most important issues were being addressed first so I can have a safe car, and they didn't push the other recommendations on me like I'm used to. Thanks Tom and Will for the help and your awesome team!

My head gasket was bad and i Brought it here. There were more expensive than most places but they offered a 3 year warranty on my head jacket so I figured it was worth the extra money. Fast forward a year later, my car started overheating, and I brought it here because of They're warranties. They said i needed to replace all of the hoses. My brother, also a mechanic, said that sounds like a shot in the dark.

His point was why ALL hoses. He had a good point but I didn't listen. I paid over a thousand dollars for them to replace all the hoses. I drive the car off, and it overheats again. I drive it right back here, and they spend 3 days With my car and and determine determined that the heater core is clogged. They wanted to charge me another $1,700!

They also said that because I drove the car and it overheated I Avoided my warranty on my headgasket. HOW IS THAT POSSOBLE?! I HAVE YOU $1000 TO FIX MY CAR AMD IT WASNT FIXED! I asked them if they can take some of the labor cost off because of the fact that I've already given them a $1000 to fix the issue and it's not fixed. They refused that offer.

I took the car to my brother And he discovered that a sensor was bad. He changed the sensor and I've had no problems since. DO NOT BRING YOUR CAR HERE! See you crooks in court!

We have been bringing our Subarus here for a few years now. Always great service, they always go above and beyond and are very patient answering any questions, which is always great. Very reasonably priced for work that should be done and they don't upsell like the dealerships do, for work that can wait a bit. Very trust-worthy, which can be hard to find sometimes with repair shops, but these guys are top notch.

Highly recommend to anyone with a Subaru! Also, LOVE the email report with a rundown of work done and things they've found, complete with pictures of the area on the car.

Over the past 25 years I've owned 3 Subarus, and have taken all of them to Smart Service in Shoreline for 20 years. I trust them to provide thorough, careful service and repairs, to keep my cars reliable (I keep my cars for a long time) and to charge a fair price. As a single woman for most of these years who doesn't know a lot about cars, it was especially important to me to have mechanics I could trust, who explained things well and who didn't try to talk down to me or take advantage of my relative ignorance. Mike and everyone I've interacted with at Smart Service are always professional, friendly, and communicative.

They are also good about being clear about when I can wait to take care of an issue vs. something that is more urgent. In 20 years they've never messed anything up or broken anything and I always feel I can count on my car to be reliable and running well after service or repair. They usually leave it sparkling clean too. I discovered Smart Service in 2001 when my 1996 Impreza needed a transmission-related repair.

My then-mechanic quoted me a prohibitively expensive price and I somehow found Smart Service, who did the repair for about $400-500 less than what my previous mechanic was going to charge. I've been a loyal customer ever since and won't take my cars anywhere else.

I went to mukilteo location and had Jess as my supervisor of repairs. She is the best at customer service. something that seems to be a lost art these days. BUT not with Jess. She is so knowledgeable about cars, and has the gift of explaining to those like me who are not car savvy. The company looked over my car, sent me an estimate with photos supplied to show each area in need. Thats impressive and helpful and creates trustworthiness. I am satisfied with the work done. I have no intention of going back to Subaru dealer in shoreline. I am now a committed customer to Smart Service

I wouldn't trust my Suby to ANYONE but Smart. They are super friendly, they KNOW Subarus, their prices are fair, and know I will never be taken advantage of. They never try to upsell and they explain everything succinctly. In 1999 I purchased a 2000 Impreza and always went to Smart for maintenance. That car just died this year! Over those years I had moved to Marysville and Smart wasn't convenient for me.

But upon return to the area, I quickly returned. At one point, I was agonizing over getting a new car (the Impreza was 16 at the time), and being a single mom, I asked Mike (the owner) what would you tell your mom? He told me the pros and cons of fixing the 2000 and purchasing a newer model. Smart kept that car going another 4 years with only one major tune-up.

This year I was in a better financial position to purchase. I appreciated Mike's input and care for me as a person and not just a car owner. You can't go wrong with Smart!

My experience has been exactly what the owner said they wanted to be "fair pricing, impeccable workmanship and personal customer care" I have truly experienced that consistently the past 5 years, with auto repair done for two of our cars at Smart Service. I feel so lucky that we also live in Mukilteo and to have a Smart Service so close. All of our cars are 15 yrs old and Smart Service just keep them running!

The staff at Mukilteo location are very knowledge, even for other Japanese cars. I am so grateful to have a place that I can trust and does good work, not over charge me! Give them a try, you will not regret!

I highly recommend Smart Service, as soon as I talked to Jess, I knew I had no worries, my 2002 Impreza WRX needed a lot of work and I couldn't be any happier with the result.great, professional work done!

Excellent service and I love the fact that they give you options. I take my Subi there for oil changes, but I wanted to get a trailer receiver installed and they gave me the rundown, including where to look for getting the parts cheaper! I ended up having them do a OEM receiver install and it was perfect.

Why are these people rude? After being treated rudely by these people I will NEVER EVER do business with them.#a million other places I can go

My go-to Subaru repair shop. I only recently started going to this shop, but I am very impressed with the service. The team is very friendly, and lays everything out so I can understand what kind of work is being performed on my car. I ended up ordering a new fog light bezel for my 2004 WRX, painted and everything for a great price. I had difficulty finding one myself online, so I was happy they could help me out.

Great Job! I was having an intermittent problem with my Outback and wanted to take it to someone who knew my car and who had a great reputation. Smart Service found and repaired the issue and communicated well every step of the way.

I can not say enough amazing things about this place. From a simple (but not really simple at all) oil change to a broken joint that has been bugging me since I bought my car, these guys will take care of you and then some! They know their stuff. I used to think I was only going to find this level of care in Colorado, where I'm from, but I've once again stuck gold!

They even cover the seat so they don't get grease on it. I've never seen that before. They wipe the inside of your window. Totally unnecessary but an incredible touch! So happy I have a trustable mechanic for my Subaru's now! My cars are like family and now so is my mechanic. Go see em, heck even call them and you'll know exactly what I'm talking about.

Very thorough and professional service provided at competitive rates. Not wanting to take my Subaru Outback to the dealer for its 30k service, and also wanting to support local and small business I came upon Smart Service through the great Yelp reviews. I called on a Friday morning to ask about service costs. They quoted me a little below what the dealer would charge, offered to squeeze me in the same day thanks to a cancellation, and also offered to provide me with a loaner car.

Very professional and knowledgeable staff. Thoroughly explained what they were going to do and came in at the quoted price. They don't try to up sell you on unnecessary extras as many dealers would. Will be happy to continue to bring my Outback here for future services.

Best service provider I've had the pleasure to use. I have been using Smart Service since 2010 for regular servicing and oil changes. My 2010 Outback has nearly 200,000 miles on it without any major service being required (a tribute to Subaru, but also to the preventative maintenance done by Smart Service). They don't do more than you need, but they'll keep you informed as to what's needed next time. Tom, Dan, Jess, and the rest of the crew make going for an oil change something to look forward to.

Really quick service with kind people. We were visiting mukilteo from out of town and they fit us in to fix our cracked radiator and had it completed within 4 hours!