Szott Ford

We switched Ford dealerships and came upon Szott. My husband and i absolutely love the whole team there. We found them to be accommodating, understanding and customer focused. We had the fortunate experience to work with Delila and she is absolutely amazing! On her recommendation i reserved for a new Maverick and she followed it from that reservation up to and including delivery.

I picked my truck up yesterday.and just like she said I LOVE IT! We have no regrets in our change in dealerships and would recommend not only Szott for your Ford vehicle needs but also Delila - shes one of a kind :

Took my F150 in for an oil change and tire rotation. Before rotating the tires the service advisor took the time to explain tread depth as well as made recommendation regarding why I might not need to rotate my tires during this service. I ended up not rotating my tires based upon there recommendation. I really appreciate the service advisor talking to me about the rotation as well as the pro and cons.

I don't trust dealership service but I appreciated the advisor letting me speak and answering all my questions. I will likely bring my vehicle back for service at Szott ford.

Recently purchased a 2019 work truck from Szott. Let us first off state that the salesman was efficient and courteous, no issues there. Work trucks are limited and hard to come by across the USA at this time, so when we find one we purchase it. While reviewing the purchase agreement (which we were paying cash for the vehicle) we noticed two charges we had never seen before, and I would like to point out we have a fleet of nearly 80 trucks and have bought them from many different dealers, so we are familiar with the charges.

The first charge was something called an ETCH charge of 348 dollars. When I asked what it was I was told it was a non - negotiable/ mandatory fee for a sort of insurance in case the vehicle was stolen. When I pointed out we have insurance for that, I was told again it was non-negotiable. The second fee was for 685 dollars for non- finance. When I asked what that was about, I was told to look at the fine print on the advertisement where it stated that you needed to add 685 dollars to the amount advertised if you didn't finance with them.

Since we weren't financing with anyone and paying cash, I didn't feel that charge should be applicable. When I first got there to get the vehicle I informed the salesman that AFTER the transaction was complete, I wanted to talk to the sales manager. He said no problem, he (the sales manager) was in. After we were done I asked for the manager, and of course he was in a meeting.

I then informed the salesman of my intentions to place a negative google review and he wanted to take the truck back. I requested he have the manager call me, which never happened.

Made appointment 2 weeks in advance for a recall on my vehicle. Dropped off and got a courtesy shuttle home from them. Called a few hours before close to find out it wasn't done yet. Told them don't worry about it then ill just go pick it up and go elsewhere. Get callback an hour later and they said it was done and ready for pickup. I get the invoice which says.3 hours paid to tech for the recall. Seriously?

Keep my car all day for a 20 minute fix? Absolutely terrible. Wouldn't take my car there for any services. The car was bought used from there and is close to my home so I have them the opportunity to fix it and was not pleased overall. The repair seems to be done correctly and the car was returned to me clean so no complain from either of those aspects.

Ordered my F350 with Dan Kittle back in October of 2021. Just picked it up 04/28/2022. Absolutely love this thing. Dan and the Szott team walked me through all the paperwork, got me the best deal with the bank and really helped to make sure I left the dealership happy. I will be going back to him in the future for work vehicles and cars for my kids as they hit the driving age.

I saw the car I wanted online and walked up to it on the lot. Immediately was greeted by John B. and went on a test drive. Upon returning, John was so friendly and asked about my experience. Both John and Nick were willing to work with me with payments for my new car. I got more for my trade in than I could imagine AND got the car of my dreams! When it was time to drive away, John stayed late and showed me all the features my new car had to offer without hesitation.

Not once did I feel pressured or overwhelmed at Szott -which isn't true about other experiences I have had at other dealerships. It was a great experience and I look forward to returning to Szott the next time I'm looking to get another vehicle! Thank you!

Szott Ford has been absolutely amazing! I live in Florida but prefer to purchase vehicles from this dealership. I know I can trust them and they make everything so easy. RJ and Nick are the best! They are patient and really take the time to ensure you are getting exactly what you want. I cannot thank them enough for everything they have done for me!

Delilah Brown at Szott Ford is amazing! This was our first time leasing a Ford and she went above and beyond to make sure our transition between vehicles went as quickly and easily as possible. The entire team at Szott is friendly and welcoming and make you feel right at home. If you're in the market to get into a different vehicle then give Delilah a call. You'll be so happy you did!

I went to this dealership for a recall and some other repairs on my Ford Explorer. My service technician was Keith, and my experience was great. They're very friendly, professional, and helpful. The car was ready exactly when he said it would be! I really like that they didn't beat around the bush or try to sell me on unnecessary repairs. I'll be coming here again.

This is our second car from Szott Ford and they just keep getting better! We had the most wonderful sales person in Jacob Warner! Not only did he get all of our paperwork ready in record breaking time, but he is an absolute delight to work with. He has the wonderful ability of being able to relate to the customer, as well as being incredibly knowledgeable about the product line. Hands down, best car buying experience I've ever had. Trust me when I say I will be referring all of my friends and family to Szott Ford and Jacob Warner!

Overpriced on parts and labor. Also they did not provide most of the services that were agreed upon and left me to tow the vehicle to a more reasonable mechanic. They claimed I needed a fuel pump and charged me for the diagnosis. After I had to pay to have it towed to a more qualified certified mechanic they discovered it wasn't the fuel pump at all it was just out of gas.

I wonder how many other people they tried pulling this stunt on and actually stealing their money for repairs not needed. Stay clear of these scammers. Stephen Gabbara I'm entitled to a refund on the $99 diagnosis and my $90 tow bill. you clearly did not need to do a diagnosis had you actually checked the fuel tank or just took the time to look at the working gas gauge. UPDATE from Dealership reply to my negative post: first of all, regardless of the reason why I helped a friend with loaning her a car has nothing to do with your lack of service you provided.

I came to you in trust that you would provide the quality service every customer deserves. The car by the way is a Mercury Sable not a Ford Taurus. So not only does your service department not know the difference in the make and model they can't even trouble shoot the lack of gas issues by reading the working gas gauge. Then one of your employees tries to pay me off so I would take down the bad review so no one else finds out what kind of scams you are running out of your location. Offering to Refund me $99 for a mis diagnosis is not going to get me excited after having to price shop for a battery that was $200 under your inflated price.

Your fellow employee couldn't even believe why your dealership would charge that much. In addition, try to sell me an over priced fuel pump @ $1700. I'm sure you take advantage of customers that don't know any better. So it was never about the money it was about never getting my time back and trying to prevent you from pulling this stunt again and again.

Now you want to try to redeem yourself by making up stories like it was my fault that I loaned a car to help a friend?! REALLY? My friend did not lose the keys she was involved in a car accident while being in the passenger seat of another friends car and was in the hospital. SO don't try to paint this fake picture to potential customers. My review are not my thoughts these are FACTS!

Again YOU really need to stop while you are behind. There are so many other social media platforms I can share this review on. I would encourage you to stop with you coverups and excuses.

Helped my single sister-in-law purchase a used 2018 Ecosport recently. When reviewing invoice saw $348 charge for "Theft Protection". Asked salesperson what was it for. She said if car is stolen you get $3000 which has To be used at that dealership. Nice? We said that her AAA policy already paid for theft, we don't want this coverage. Sales Manager stated we had to pay fee or we couldn't get the car.

Sister in-law needed car right away no similar cars on market. Bought. Later checked with 3 other Ford dealerships. None sell this plan. This was the second car I have helped single elderly women buy from this dealer. Will never recommend again! Fee is for Vin# 4 window etch. Pretty steep?

First they totally ripped me off on my trade-in and sold the truck for $10,000 more and they said they could only give me this much because they had to sell it to an outside dealer which was a lie and then now I've been trying to get a hold of the sales manager and the general manager for three weeks and no one returned my calls calls beware of this dealer no good I love to tell mojo in the morning quit advertising how good they are because they are not szott dealers are a joke

False Advertising! Buyer Beware! They advertise low prices and then tell you because your not a Ford employee you do not qualify.

Unfortunately this review doesn't even deserve 1 star. Probably -5 stars. I am aware that Szott Ford is a business. But let me first begin my HORRIBLE experience with them. I first went to look at a car on a Saturday. Delila was our sales person. The car I told her about wasn't on the lot and she told me it was probably across the street.

I told her while she went to find that car I could test drive the same car in a different color, which I did. I liked it so much I was really excited about the one I had my eyes on. As she was still looking for the car she asked someone where it could be. At the point she told me it was used as a courtesy vehicle for the weekend but will have it back on Monday.

Fast forward to Monday evening. The story changed to the OWNERS WIFE has the car and they are out of town all week but it is safe in their garage at home. Already at the dealership second time driving here. A couple weeks go by. and here we are today. I am still interest in the car and reach back out for a BETTER EXPERIENCE. SO I WAS THINKING. Emailed Delila regarding the car and it was still available.

She even had her Sales manager Anthony reach out to me. He was very understanding of what happened the first time around. Or so I thought. Let him know I could put down a deposit and my fiance would be calling back. I called him an hour later letting him know he would be calling shortly leaving a voicemail. At this point we both left voicemails with Anthony. Knowing how busy things can get we decided to head up to the dealership after I got off of work.

About an hour drive for myself to Szott. We get to the dealership and again are greeted by Delila excited to finally SEEE and PURCHASE this car. We sit down at her desk and told her I would like to drive it first. She went to grab the keys and was gone a little while. She then comes back to her desk with a comment. Funny Story. the couple behind you are actually purchasing the vehicle you want.

Not sure how this is a funny story Delila because again I have now drove out here 3 separate times AND WAS BUYING THE CAR. Wasting my time. I would not recommend this dealership to anyone. They clearly don't care about the buyer. And are only seeing dollar signs and sales.

I am looking at purchasing a new vehicle. Since it's 2020, most vehicle shopping can be done completely remotely. I even purchased my last vehicle in 2017 from a Chevrolet dealer entirely online and it was shipped to my home. I inquired at Szott about pricing for a vehicle on their lot. They texted back saying they cannot give me any pricing information without coming in! I've never been told this and I have inquired at probably a dozen dealers.

This is just totally unacceptable for me. I will not be purchasing a vehicle from this dealer solely due to their unwillingness to work with clients on a remote basis at all. **Edit to reply to manager comment: I did call and leave a message at the number provided in the comment. I received a return call the next day from someone else saying that she could get me "most" of the information over the phone but that I would still need to come in. Unfortunately, for the same exact vehicle that another dealer in Brighton has, Szott was $3,000 more and unwilling to budge on the price.

I have been dealing with Szott Ford on trying to do a lease turn in for over 2 months. I understand the world we are living in right now, but the employees at this dealership are by far the worse I have EVER DEALT with. Firstly I called and left 3 voicemails on a ladies VM ( ant remember name) and never got a phone call back. So when my lease was up at the end of March, I went early around the 14th of March to try and turn in, since I never received a call back.

When I drove down there it was right around when we shut all places down due to covid, but website said service was open. When I went to the service department they were so rude and actually said "we don't want your car, don't you know what's going on in the world?" I walked away and called Ford Corporate to explain to them what happened.

They said it was no biggie and just to keep the car till mid April. When April came around still businesses were shut down, Ford called me again and said I could Lee driving the car till we all figure out what's going on. So now it's May and I called once again to the dealership to only receive a VM again for I believe his name is Dan. I left him a VM never heard back, called a few days later got ahold of him for him to only say, "we're in a zoom meeting I'll have to call you back" took 2 days to hear back, finally I heard back and and he said we really don't have space for your lease turn in.

I was like I'm sorry but that's not my problem, we figured it out and made arrangements to drop it off. That day came around I called to advise I wouldn't be able to make it to the receptionist and she'd tell Dan. So now it's May 21st I drive down after speaking to a lady the day prior and said I'd be down between 11-12pm, she said sure that it would be better as they'd be moving vehicles around all morning.

I got there called the receptionist answered and said I'd need to look for someone on the lot. I was like oh so I need to search for someone you can't call? She was like nope. I found an employee who was moving a blue Ford F-150 and he said to move my Ford Escape by the service department, write down the last 8-digits of VIN and mileage.

I did just that, stood around for 15 minutes, he drive by me still living vehicles and asked for my mileage and VIN, I gave him that information and my email he said he'd go to his desk and write up my lease termination papers and email me. It's now the 27th almost a week past and nothing still. I took pictures thank god and they are dated and time stamped. Called today to ask for them and the receptionist asked if I signed anything, I was like no, he said they were all to busy and he would just email me.

Well that's NOT THE CASE! If your looking for an amazing Ford Dealership and willing to drive and receive the service you deserve, so yourself a huge favor and go to Hagen Ford in Bay City, MI. I would never go back to Szott for anything if it was the last option. They are rude, never follows through on their word and just plan unorganized!

Terrible dealership, do not purchase vehicle here. Had a horrible sales representative named Jeff, he ripped me off $1,000 and forgot to take the dealership's license plate out of my vehicle before I left the lot. He insisted that I turn back around and threatened that I would get in trouble with the law if I did not do so. THE DEALERSHIP BILLED ME $90 3 months later claiming that I owe tax credit on my trade in. SHADIEST DEALERSHIP EVER. DON'T TRUST WITH YOUR MONEY.

Horrible service.! No phone calls returned. They don't know the meaning of "having an appointment" means. Made an 8 AM appointment 2 weeks ahead of time so I was sure they would look into brake issue on a 2017 Explorer. Was first in line that day, dropped off car, then went home and waited for a phone call about condition of brakes. By 4 PM, no phone call.

I called and was told they hadn't started looking at what I wanted. REALLY MAD NOW! They offered no reason as to why the "appointment" was even needed - they sure don't understand my time is just as important as theirs, if not more! I told then to keep their hands off the vehicle. I THEN WENT TO A GM DEALER AND GOT IMMEDIATE RESPONSE. Don't waste your time when they don't really care for their customers.

Hustled twice to come in, in person, via false quotes and numbers, including the second and last time where they called me on my 6 hr drive back from a work trip in WV. Told me they had my truck but that I'd need to rush or it might get sold from under me, as another truck did the first time I was wrongfully asked to stop by (a 35 min drive one way) while I was there waiting for the consultant to "make sure things were aligned".

So I busted my arse from WV, even called my insurance to get it changed for the new ride, skipped even eating the entire day, to try and get to this location and finalize my deal. Regardless of my self sacrifice and light- headedness, I arrived, saw the beauty waiting for me, only to have the proverbial carrot on the string yanked once again because the sales manager or whomever sits at the front desk and makes the final call is, came to bring me the bad news that he had gotten sidetracked and miscalculated and my payment would actually be $45/ month more than quoted. Needless to say I grabbed my keys and bounced while he sat there claiming that this dealership doesn't jerk people around. um? You just did it twice and I was stupid enough to fall for it. twice.

Tried purchasing a used Challenger through Todd Kelley. Nice enough guy who was willing to send me extra photos. Never called me once despite my offer and that should've been red flag 1. Transaction went as far as him sending me a drafted bill of sale with a go-home price that I agreed to. I then get all sorts of runaround about the manager being afraid of doing an out-of-state sale.

They tell me they won't sell the car unless I fly out to Michigan and sign myself. Mind you all of this is after I set up a trucking company to pick the car up, arranged my car loan, and even priced out flights to MI like a sucker. Obviously I tell them I can't fly there. Next day the car comes up sold on their website. I know business is business but what a joke. Don't lie to me about being afraid of out-of-state sales when you really just have another buyer.

I probably would've bumped my offer up if this was a bidding situation. Whatever. Wasted a week coordinating the purchase and would never recommend this place to anyone. Just thankful I didn't book the flight per their request to do so.

Ask for Tom Mazaway. He's bound by Drew and Mark to do the best job possible or he will hear about it forever publicly. My wife went there to get a new vehicle and she had no complaints. And that's the first when it comes to buying a car. Just like they say " massage chairs, air hockey, and foosball" while you wait for that pesky credit department. Great job Tom.

I went to Szott Ford because of the Drew & Mike Podcast. Szott salesman Maz is on every week and I found his discussions about working at Szott and how hard he works to get someone a deal worth a shot. I was interested in a 2013 Ford Fiesta, took it for a test drive and Tom said he can get me into a new car for better rate. Whoa did he ever! This deal was amazing! I'm over the moon excited. Maz really worked hard with his finance team and got me a car I never dreamed I could afford in the monthly payment range I needed! I've put 58 miles on my 2018 Ford Focus SEL since I bought it last night. I love it. Go to Szott Ford in Holly, they will hook you up. Ask for Tom Mazawey!

This place is great! Everybody there is very cool! Professional and friendly! You won't run into tacky car scalpers here. The folks at Szott are just people helping people. Parts and service treats you like royalty. Ask for Tom Mazawey!

Went to this place today to look at a charger, the salesman has very low knownledge, I knew more about the vehicle then he did, he said he sold card for 40 yesrd Ooooook. I told him the touch screen don't work he said well they need to salvage the vehicle I said over a radio wow. I asked him don't it have heated seat he said no whoever put the description down did it wrong I said sorry can I start it he said yes I said it does have heated seat then he tried to change what he said I just left and I pulled up in 2015 jeep Cherokee, I don't know his name but 40 years and no knownledge of what your cars have on them wow

When I tell you I had the best experience, I mean it. I went into this whole experience of being a first time car buyer with no intentions. I literally went to just see my options as my credit is pretty terrible. The whole day went flawless.it was beyond perfect. Todd Kelley was the salesman and he was such a nice guy. I didn't feel like he was screwing me or just trying to make a sale.

He gave me his undivided attention and really catered to my needs. Again I had no intentions on being approved or leaving with a car. But within a few hours I was driving off the lot with 2014 Ford Escape. I love it! And it was the best experience ever. I HIGHLY recommend going there if your looking for a car.whatever your circumstances are they will work with you and get YOU the best deal.

Our sales guy Todd was AMAZING to work with, however when we went to form up the paperwork for the actual sale of the vehicle, the finance guy, Anthony Ketchum was extremely rude. He asked if my husband wanted to finance through one of the banks and we declined. He got up from his desk and said "so you don't like saving money?" and walked out.

We were extremely confused as he was supposed to give us paperwork to take back to our bank to finalize the financing. He motioned us out of his office and power walked us back to our sales guy. He clearly did not have time for our paperwork. The paperwork was faxed to the bank. We drove down the next day (2 hour one way trip) to pick up the vehicle.

Everything was great and we took the vehicle home! A couple days ago, We received a phone call from Todd stating the dealership wanted him to call us to obtain money we owe them. It turns out, Mr. Ketchum messed up the paper work for the sale. Todd assured us that because it was the fault of the finance manager, we would not have to pay them a dime more.

He even spoke with a couple higher ups pertaining to this issue. Fast forward to present day, Szott is now withholding the title to the vehicle and state they will take legal action if they do not receive money, even though the paperwork states the vehicle has been paid in full. We will be calling the general manager tomorrow, my hope is that they will not lose customers and make this right.

Fantastic local Dealership that takes great care of their customers. If you are looking for a Ford, and want a company that will go above and beyond to satisfy your needs, look no further than Szott Ford! As far as sales people, look for Matt Smith, he will work very hard to earn your business and find exactly what you are looking for!

Their salesman do not return phone calls, do not follow through with terms of sale. I was fairly satisfied with the pricing of my trade in and final price of my pre-owned Ford, but the experience was horrible. Reading other reviews, it appears they are known for not returning multiple phone calls. The finance guy was extremely arrogant and failed to meet the best interest rate until I suggested a lower one (matched my current credit union) I had a similar experience with other Ford Dealerships in the area and was hoping to get a better experience from Szott. I was wrong.

Wow, what a disaster from the start. AAA couldn't find my car for 30 hours after letting me know it was okay to leave and expect an unattended tow to this dealership - the closest one. After that fiasco, Monday, December 29th it had arrived in the parking lot around 1 pm. They didn't even tell me what was wrong with it until Wed, the 31st.

They let me know it was the alternator, they also did a safety test and found a rusted through heater line. For just the alternator they told me 577, with the heater line 877. They told me "I don't mean to scare you, but if you don't replace the heater line now it could cause coolant to leak all over the place." I thought, oh yeah the last time I had an oil change they told me my coolant was leaking. So, I told them to order the alternator and I'll talk to my dad about the heater line.

He told me to do it. So the next day, New Year's Day, they were closed. January 2nd they said they were in the middle of working on it, and I told them to do the heater line! They said they would check to see if it was in stock, It was. And finally at 4:30 that day it was done. Well, I couldn't make it there before five so I came today, January 3rd.

I asked them if they had the part that they replaced. The gentleman. Bill I think, told me they ship away the alternators, I said fine. How about the heater line? He said "let me see what I can do." It's nowhere to be found. This part that I never knew for it not to work, told me it was "rusted through, " and they don't keep the part? He showed me a brand new one, and said this is what we replaced. There.

Really wasn't much metal on it. I let them know I was upset that they hadn't asked if I wanted it. Then, the bill. Remember that estimated price, 877? Try 1030.43. So now, I know why my car broke down in the middle of the road, and somehow I feel like I was suckered into $1030. Labor. $539.73 Part. $436.71 Misc. $21.97 Total. $998.41 Sales tax. $32.02 What a joke. I'll never go to a dealership again. Five days, over 150 more then they said, didn't keep the part. Filing a complaint Monday.