Business Details
Your Trusted Ford Dealership in Mansfield, OH
Graham Ford has been serving Mansfield, Ohio and surrounding communities since our founding, providing exceptional automotive sales and service experiences. Our dealership offers a comprehensive selection of new Ford vehicles including the F-150, Mustang, and Explorer models, alongside a meticulously inspected pre-owned inventory featuring Ford and other trusted brands. Our factory-trained technicians deliver expert maintenance and repair services using genuine Ford parts, while our financing team helps customers find competitive loan options.We serve customers from Mansfield, Wooster, Ontario, Galion, and Fredericktown, offering convenient online tools for vehicle research, financing applications, and service scheduling. Our commitment to customer satisfaction is reflected in our motto 'We'll Beat Any Deal. Never Knowingly Undersold,' and our dedication to resolving any customer concerns promptly.
Services
New Ford Vehicles
Used Cars
Financing Options
Service Center
Parts Department
Highlights and features
- We offer a vast selection of new and used vehicles from Ford and other trusted brands
- Our factory-trained technicians provide expert automotive maintenance and repairs
- We guarantee competitive pricing with our 'Never Knowingly Undersold' promise
- Our financing team helps customers find personalized loan and lease options
- We serve customers from Mansfield, Wooster, Ontario, Galion, and Fredericktown
Services
New Ford Vehicles
Graham Ford offers the complete lineup of new Ford vehicles including F-150 trucks, Mustang sports cars, Explorer SUVs, and electric vehicles. Our inventory features the latest models with factory warranties and cutting-edge technology. Customers can explore financing options and schedule test drives through our website.
Used Cars
Our pre-owned inventory includes carefully inspected Ford vehicles and other trusted brands like Chevrolet, Nissan, and Honda. Each used vehicle undergoes rigorous quality checks to meet our standards. We offer competitive pricing on low-mileage, feature-rich used cars, trucks, and SUVs.
Financing Options
Graham Ford provides financing solutions for new and used vehicle purchases. Our finance center offers manufacturer incentives, military discounts, and student programs. We help customers compare loan terms and find affordable monthly payment options through various lending partners.
Service Center
Our service department features certified technicians who specialize in Ford vehicle maintenance and repairs. We offer scheduled maintenance, warranty services, and diagnostics using genuine Ford parts. The facility is equipped to handle complex repairs while providing complimentary multi-point inspections.
Parts Department
Graham Ford's parts department stocks genuine Ford components and accessories. Our parts specialists help customers find the right components for their vehicle projects. We offer both in-store pickup and ordering assistance for hard-to-find parts, ensuring proper fitment and quality.
Questions
What new Ford models are available at Graham Ford?
We carry the complete Ford lineup including F-150 trucks, Mustangs, Explorers, Escape SUVs, Bronco models, and electric vehicles like the Mach-E and F-150 Lightning.
Do you offer financing for vehicle purchases?
Yes, our finance center provides loan options for new and used vehicles, including manufacturer incentives, military discounts, and student programs.
What are your service department hours?
Our service center is open Monday-Friday 7:30 AM - 5:30 PM and Saturday by appointment only.
Where is Graham Ford located?
We're located at 1515 West Fourth Street, Mansfield, OH 44906, serving customers from Mansfield, Wooster, Ontario, and surrounding areas.
Can I schedule service online?
Yes, our website offers online service scheduling with options to request specific appointment times and describe your vehicle's needs.
Do you have a parts department?
Yes, our parts department carries genuine Ford components and accessories with knowledgeable staff to help locate specific parts.
Reviews (5)
Doug Smith
Jun 10, 2022
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Great dealership! Fast, easy, and awesome people to deal with. Very helpful which made it for a great buying experience!
Edna Kalmon
Jun 04, 2022
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Always Great Service At Graham Ford. So what has happened in the past 6 months or so. Grahams has gone from excellent service to some of the poorest service I have ever received from any dealership. The last couple of times not only can't we get our vehicle in for routine service, but we can't get it back with the work completed even after they have had the vehicle for a week. This last time they didn't even have a record of the appointment and service needs written up when we brought the vehicle in.
Guy behind the counter had to get a smart snotty attitude on top of their mess ups. Really thought we had found a good dealership to work with. A dealership is no good to me if they don't service my vehicle in a timely manner. This is twice in a row that we have had problems with the service department here. Never a problem since I got this vehicle new in 2017 until now. Once is a mistake/bad day.two consecutive services messed up and service people are rude is a pattern.
You're fired, no third chances. Sorry folks. I'm done. I will find another Ford Dealership to service the vehicle or do it myself. Really disappointed in how Graham's seems to have gone down hill recently.
Guy behind the counter had to get a smart snotty attitude on top of their mess ups. Really thought we had found a good dealership to work with. A dealership is no good to me if they don't service my vehicle in a timely manner. This is twice in a row that we have had problems with the service department here. Never a problem since I got this vehicle new in 2017 until now. Once is a mistake/bad day.two consecutive services messed up and service people are rude is a pattern.
You're fired, no third chances. Sorry folks. I'm done. I will find another Ford Dealership to service the vehicle or do it myself. Really disappointed in how Graham's seems to have gone down hill recently.
Gary Thomas
May 29, 2022
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This was without a doubt the worst customer experience I have ever had. On 04/29 I had a 10:30 appointment for an oil change. I dropped it off at 10:15 and left. I went back at 1:00 and it was not it was not it was not insight, so I just drove by to finish running errands. I returned a 2:30 (4 hrs later) and it was just going back to be worked on! Sometime after 3:00 I was told that I had some lug nuts that needed replaced ( I have never had one replaced in 50 yrs, but I agreed just to get out of there.
It was done at 3:42 (5hrs after I dropped it off) and I was charged an extra $42 for 12 lug nuts. One of the worst things was the service dept person had the attitude of so what and never offered an apology. I ask her why she never called to say it was going to take that long and never received a response. I have bought trucks at this dealership, but I will never return. Gary Thomas
It was done at 3:42 (5hrs after I dropped it off) and I was charged an extra $42 for 12 lug nuts. One of the worst things was the service dept person had the attitude of so what and never offered an apology. I ask her why she never called to say it was going to take that long and never received a response. I have bought trucks at this dealership, but I will never return. Gary Thomas
Jeffrey Wallace
May 23, 2022
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Worked with Jim Hertzler and bought a New Maverick. Jim was awesome and very informative. I drove 3 hours to get to the dealership and arranged everything via phone and email. I was in and out in 30 minutes when I arrived. Jim handled everything wonderfully. Thanks so much for making this the easiest purchase ever. There is nothing that I would have wanted differently, it was perfect!
Katha Rabal
Apr 25, 2022
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I would not even give them one star if I could. I was lied to from the beginning! About what would be told to the warranty company and then. Paid for parts that should have been under warranty. Then the car was not ready on time. I constantly had to call them for the updates. ( then to hear rude comments about customers before they hung up the phone) definitely not a place I would recommend to anyone.