Business Details
31 Years
experience
Your Trusted Auto Dealership in Kalamazoo, MI
Maple Hill Auto has been a trusted automotive partner in Kalamazoo, Michigan since 1995. Our family-owned business prioritizes integrity, sincerity, and pride in delivering exceptional new and used vehicle sales, factory-trained service, and genuine parts. With manufacturer-trained technicians and ASE-certified professionals, we ensure every customer receives expert care for their Subaru, Hyundai, Volvo, Volkswagen, Audi, or Genesis. Our commitment extends beyond transactions through community initiatives like the Maple Hill Mountain Biking Trail and Splash Pad. We offer transparent financing solutions, VIP service benefits, and a 20-year legacy of connecting drivers from Battle Creek, Portage, and Three Rivers with quality vehicles.Our state-of-the-art facilities and online tools streamline the car-buying process while maintaining personalized service. We actively support local charities including the SPCA of Southwest Michigan and Kalamazoo Loaves and Fishes. Our team's extensive automotive expertise ensures proper vehicle maintenance and repairs. We maintain flexible hours with extended weekday availability to accommodate customer schedules. As an industry leader, we adapt to market changes like recent auto tariffs while protecting customer interests. Our dedication to automotive excellence has made us a regional destination for over 25 years.
Services
New Vehicle Sales
Used Car Inventory
Factory-Trained Service
Genuine Parts Sales
Automotive Financing
Details
- Year established: 1995
Highlights and features
- We offer 20+ years of automotive expertise with manufacturer-trained technicians
- Our team provides transparent pricing with no hidden fees
- We maintain VIP service benefits including 20% off oil changes
- Our facilities feature state-of-the-art diagnostic and repair equipment
- We support local community initiatives through year-round partnerships
Services
New Vehicle Sales
We offer the latest Subaru, Hyundai, Volvo, Volkswagen, Audi, and Genesis models with manufacturer warranties and financing options. Our sales team helps customers find vehicles matching their lifestyle and budget. We maintain extensive inventory across multiple brands at our Kalamazoo location.
Used Car Inventory
Our certified pre-owned and used vehicle selection includes thorough inspections and detailed history reports. We offer competitive pricing on quality used cars, trucks, and SUVs with flexible financing options for all credit types.
Factory-Trained Service
Our ASE-certified technicians provide scheduled maintenance and repairs using genuine parts and specialized tools. Services include oil changes, brake work, diagnostics, and warranty-covered repairs for all major automotive brands we represent.
Genuine Parts Sales
We supply authentic manufacturer parts for Subaru, Hyundai, Volvo, Volkswagen, Audi, and Genesis vehicles. Our parts specialists ensure proper fitment and functionality while maintaining competitive pricing and quick availability.
Automotive Financing
Our finance team offers personalized payment solutions including leasing, new/used financing, and trade-in appraisals. We work with multiple lenders to secure competitive rates and help customers understand total ownership costs.
People
Jim VandenBerg
Owner and General Manager
Jim leads Maple Hill Auto Group with over 25 years of automotive industry experience, focusing on community partnerships and customer satisfaction.
Randi DeSantis
Executive Director
Randi oversees operations with a commitment to maintaining high service standards and employee development across all dealership departments.
Kevin Poffenberger
Subaru Volvo Hyundai Genesis Sales Manager
Kevin manages new vehicle sales with extensive product knowledge and a focus on helping customers find their ideal vehicles.
Mike Simmons
VW & Audi Sales Manager
Mike leads VW and Audi sales with expertise in luxury vehicle offerings and personalized customer service approaches.
Victor Heckman
Used Car Manager
Victor oversees pre-owned inventory with emphasis on quality control and transparent pricing for used vehicle transactions.
Questions
What brands does Maple Hill Auto offer?
We offer Subaru, Hyundai, Volvo, Volkswagen, Audi, and Genesis models in both new and pre-owned inventories.
Do you offer financing options?
Yes, our finance department provides personalized solutions including leasing, new/used financing, and trade-in appraisals with multiple lending partners.
What service options are available?
We provide factory-trained maintenance and repairs using genuine parts for all major brands we represent, including express service options.
Are there community programs supported?
We actively support local initiatives like the Maple Hill Mountain Biking Trail, Splash Pad, and partnerships with SPCA Southwest Michigan.
What are your business hours?
We're open Monday 9am-8pm, Tuesday-Thursday 9am-6pm, Friday 9am-6pm, Saturday 9am-3pm, and closed Sundays.
How do tariffs affect vehicle prices?
We monitor tariff impacts and work with manufacturers to minimize price increases while maintaining vehicle quality and availability.
Videos
Reviews (7)
Stephen S.
Jun 22, 2022
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This is getting a one star for the service department. The sales side was wonderful. Our new Genesis GV80 with 28k mi has been in the shop and inoperable for the past 2 weeks and they aren't able to find anything wrong with it. It's clearly something electrical and possibly faulty sensors. Was told to clean the sensors. So now sending it to new Hudson to get work done. Update: after being at new Hudson for another 4 weeks, come to find out it was probably the ground wire. BBB complaint filed and Genesis manufacturer hasn't been much help at all. Was denied a loaner vehicle for the entire time.
The buying portion of the vehicle was great however the service of Genesis dealer has been a nightmare. I WILL be getting rid of the GV80 and turning to the Grand Wagoneer. Have bought 8 vehicles from dodge and have had great service. Very disappointing especially after spending $74,000 on the GV80 and get 3k service.
The buying portion of the vehicle was great however the service of Genesis dealer has been a nightmare. I WILL be getting rid of the GV80 and turning to the Grand Wagoneer. Have bought 8 vehicles from dodge and have had great service. Very disappointing especially after spending $74,000 on the GV80 and get 3k service.
Sandy Jurich
Jun 12, 2022
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It took a while to get an appointment for an oil change but when the time came, it was quick, efficient and easy. I thought you had a "drive-in" oil change, but apparently I was incorrect. Your Service Dept is well run and clean. This is a sure sign that your employees are proud of their workmanship.
Beth Stratton
May 21, 2022
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Maple Hill Volkswagen has been amazing! I went to them when it was time to end my lease with another dealership. I told them what I wanted and what my budget was. They didn't continually call me with other vehicle that I didn't want or that were out of my budget. They did contact me when a vehicle matching what I wanted came to the lot. I test drove it, liked it, and it was in my price range. After owning the car for about 5 months, I ended up having a engine light come on. They worked hard to get me in quickly and get it taken care of at no cost to me. They were very friendly and so easy to deal with. I will definietly be going back at the end of this lease!
Rusty S.
Mar 07, 2022
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Miserable experience. They overcharged us, telling us that that if you don't buy your car at Maple Hill you have to pay more for service than if you buy your car from Maple Hill. When I asked why, they told me that they could not make money if they charged everyone the same, Huh? I checked with six area dealers and none of them follow that policy. They also did a poor job of maintenance acting clueless about the schedule for service. All in all, very poor experience. I will not ever return.
Jeffrey Magoon
Feb 18, 2022
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I have zero confidence in Maple Hills Autos ability to handle any of my vehicle needs. My wife and I requested a new 2019 Tucson with grey paint and grey interior when we went to pick up our new car it had a black interior. When we pointed out the error we got a "sorry". Our sales person then located a vehicle with the correct interior and shortly after we purchased it the battery failed and Maple Hill had no new batteries to replace it so Maple Hill ordered a new battery and we had to wait multiple days for the replacement and we got another "sorry".
On my 2nd oil change I requested full synthetic oil and they promptly installed a synthetic blend so I had to return back (got another "sorry")to get the correct oil installed and now I wonder if they really did drain the synthetic blend out and install the full synthetic oil I requested. Maple Hill Auto has given me no reason for a return purchase or visit all they give is "sorry".
On my 2nd oil change I requested full synthetic oil and they promptly installed a synthetic blend so I had to return back (got another "sorry")to get the correct oil installed and now I wonder if they really did drain the synthetic blend out and install the full synthetic oil I requested. Maple Hill Auto has given me no reason for a return purchase or visit all they give is "sorry".
Trish Ward
Feb 18, 2022
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The folks at Maple Hill Hyundai are wonderful. Despite not being able to afford the necessary repairs right now, the crew gave me a complete diagnostic work up and oil change. No pressure and very thorough at a very reasonable price. Thank you Cedric!
Lisa Mathey
Feb 12, 2022
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My actual experience was wonderful - easy in/easy out. The shuttle service was great - Mitch my driver was very pleasant. I only take away one star because it takes 6 weeks to get a service appointment, which is frustrating - especially when leasing, they want you to get those oil changes right at the mileage marks which can be hard to predict a month and a half out.
