Business Details
Your Trusted Auto Dealership in Scranton, PA
Tom Hesser BMW has been serving drivers in the Scranton, PA area for decades, offering a comprehensive automotive experience. Our mission is to provide exceptional customer service through a vast selection of new and used vehicles, expert financing solutions, and top-tier parts and service departments. With dealerships specializing in BMW, Chevrolet, and Nissan brands, we cater to diverse lifestyles and budgets, from luxury vehicles to family-friendly SUVs and work-ready trucks. Our certified technicians utilize the latest diagnostic equipment and genuine OEM parts to ensure reliable maintenance and repairs. Our finance team works with local and national banks to secure competitive rates, while our sales professionals guide customers through the vehicle selection process with transparency and expertise.We prioritize customer satisfaction through personalized service, emphasizing convenience with locations in Scranton and Dunmore, PA. Our commitment to quality extends to our Certified Pre-Owned inventory, which undergoes rigorous inspections to meet manufacturer standards. We offer exclusive benefits like our Engine For Life Warranty and maintain partnerships with industry leaders to deliver value-driven solutions. Our team's collective experience in automotive sales, service, and finance positions us as a trusted partner for all vehicle needs. Through continuous improvement of our facilities and processes, we aim to exceed expectations at every customer touchpoint.
Services
New Vehicle Sales
Used Vehicle Sales
Auto Financing
Parts Sales
Vehicle Service
Highlights and features
- We offer a vast selection of new and certified pre-owned vehicles from premium brands
- Our finance team secures competitive rates through partnerships with major lenders
- Certified technicians use factory diagnostic equipment and genuine OEM parts
- Three convenient locations serving Scranton, Dunmore, and Wilkes-Barre areas
- Exclusive Engine For Life Warranty on qualifying vehicles
Services
New Vehicle Sales
Our new vehicle inventory features the latest BMW, Chevrolet, and Nissan models with factory warranties and cutting-edge technology. Sales specialists help customers compare trim levels, financing options, and vehicle configurations. We maintain up-to-date stock of popular models including SUVs, trucks, sedans, and electric vehicles to match diverse lifestyle needs.
Used Vehicle Sales
Certified Pre-Owned and used vehicle inventory undergoes rigorous inspection to meet manufacturer standards. Our selection includes late-model cars, trucks, and SUVs with transparent pricing and vehicle history reports. Financing options and extended warranty programs are available for qualifying pre-owned vehicles.
Auto Financing
Finance center specialists connect customers with competitive loan rates through established relationships with major lenders. Services include credit evaluation, lease vs. purchase comparisons, and customized payment plans. We offer special financing programs for first-time buyers and military personnel.
Parts Sales
Genuine OEM parts for BMW, Chevrolet, and Nissan vehicles ensure proper fit and performance. Parts department staff assist with component identification and availability for both current and legacy models. We offer parts price matching and expedited ordering for hard-to-find components.
Vehicle Service
Factory-trained technicians perform scheduled maintenance and repairs using specialized diagnostic tools. Services include oil changes, brake work, engine diagnostics, and collision repair. We honor manufacturer warranties and offer complimentary multi-point inspections with every service visit.
Questions
What brands do you sell?
We sell new BMW, Chevrolet, and Nissan vehicles at our Scranton and Dunmore locations.
Do you have financing options?
Yes, our finance center offers competitive rates through multiple lending partners for qualified buyers.
What service hours are available?
Service department open Monday-Friday 8:00AM-5:00PM at Scranton location.
Are parts in stock?
We maintain a large inventory of genuine OEM parts for immediate purchase or installation.
Do you accept trade-ins?
Yes, we offer trade-in evaluations as part of our vehicle purchase process.
Is there a warranty on repairs?
Factory warranties apply to covered repairs, and we offer extended warranty options.
Reviews (5)
Derek Mantei
Jun 25, 2022
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Quite a pleasant experience from start to finish. From the sales associate Chris, all the way to the pickup of the vehicle. The whole staff went above and beyond with several aspects of the process. I know where I'll send friends as well as where I'm going for my next vehicles.
Jane O'Hara
Jun 10, 2022
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All of the people we dealt with were nice, polite and accommodating. Because of them I would return or send another person to your dealership. But, I must tell you it was stressful and frustrating waiting for a vehicle to arrive at the dealership. There has to be some resolution to the problem. Thank you, Jane
Lil Hernandez
Jun 08, 2022
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I purchased my car from the Tom Hesser dealership and had to go back twice because the moonroof was leaking. I had an 8am appointment to get it fixed a second time on June 1st and waited until 4pm to to get it back. The stains on my seats due to the leak were not properly removed and I will NEVER go back to purchase a car with Tom Hesser Chevrolet and I will NEVER use the Tom Hesser service center to have my car serviced. My worse experience to date and I have purchased many cars with many other dealerships and this was the worse.
MIchelle Sheldon
May 17, 2022
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Our salesman, Bryan helped us complete everything needed prior to our arrival to make our experience run quickly and smoothly since we were traveling from a distance. He was professional and knowledgeable.
Maureen Kranick
May 13, 2022
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Needed my car serviced before a trip, and I waited till the last minute (not advisable!). The people at Tom Hesser Chevrolet we're awesome. They found the time to get me in and out of there very quickly. They did a thorough job and it was one less thing I had to stress about. I am very grateful. Keep up the good work guys!
