Business Details
50+ Years
experience
Your Trusted Hyundai Dealership in Richmond, KY
Gates Hyundai, established in 1915, is a family-owned and operated dealership rooted in Richmond, KY. Our fourth-generation commitment to integrity and customer satisfaction drives every interaction. We specialize in new Hyundai models, certified pre-owned vehicles, and used cars from reputable manufacturers. Our team prioritizes transparency, offering competitive financing options through partnerships with multiple lenders. Certified technicians provide expert service using genuine OEM parts, ensuring vehicles meet factory standards.We maintain state-of-the-art facilities with amenities like complimentary maintenance for new vehicle buyers. Community involvement remains central to our values, reflected in local service initiatives. Our online tools streamline trade-in valuations, financing applications, and inventory searches. With over a century of experience, we combine heritage with modern automotive solutions. Our dedication to customer-centric service has earned us recognition as a trusted regional dealership.
Services
New Vehicle Sales
Certified Pre-Owned
Auto Financing
Service Maintenance
Parts Department
Trade-In Valuation
Test Drive Scheduling
Vehicle Specials
Online Financing
Community Programs
Details
- Year established: 1915
Highlights and features
- Family-owned since 1915 with generational automotive expertise
- Certified technicians using genuine OEM parts for precise repairs
- Competitive financing options through multiple lender partnerships
- Complimentary maintenance program for new vehicle purchasers
- Community-focused values with local service initiatives
Services
New Vehicle Sales
Explore Hyundai's latest models including the Elantra, Palisade, and IONIQ electric vehicles. Our sales team provides transparent pricing and vehicle comparisons. We offer financing options through multiple lenders to suit various budgets.
Certified Pre-Owned
Shop rigorously inspected Hyundai Certified Pre-Owned vehicles with extended warranties. Each vehicle undergoes a 150+ point inspection for reliability. Benefits include roadside assistance and vehicle history reports.
Auto Financing
Access competitive financing through our partnerships with multiple lenders. Options include low APR offers and lease programs. Online pre-qualification available with no credit score impact.
Service Maintenance
Factory-trained technicians perform oil changes, brake replacements, and diagnostic services using genuine Hyundai parts. Complimentary maintenance included for new vehicle buyers during ownership's first three years.
Parts Department
Order genuine OEM Hyundai components for optimal vehicle performance. Available for both current service customers and independent DIY mechanics. Inventory includes tires, batteries, and performance parts.
Questions
What financing options are available for new Hyundai purchases?
We offer competitive financing through multiple lenders, including low APR offers and lease programs. Online pre-qualification helps determine eligibility without affecting credit scores.
Are service appointments available outside regular business hours?
Service hours are Monday-Friday 7:30AM-6PM. Saturday service temporarily unavailable due to construction. Emergency roadside assistance included with new vehicle purchases.
How does the trade-in valuation process work?
Use our online 'Value Your Trade' tool for instant estimates based on current market data. Visit our dealership for in-person evaluations to maximize trade-in value.
What areas does Gates Hyundai serve?
We serve Richmond, Lexington, Louisville, Frankfort, Winchester, and surrounding Kentucky regions. Directions available from multiple local cities on our website.
Are there specials for first-time Hyundai buyers?
Check our current promotions including military, college graduate, and first responder programs. Certified pre-owned vehicles offer additional savings for budget-conscious buyers.
Can I schedule service appointments online?
Yes, our online booking system allows 24/7 appointment scheduling for maintenance and repairs. Service specials available to reduce routine maintenance costs.
Videos
Reviews (6)
Jenny H.
Jun 28, 2022
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If you're looking for a car- Gates Hyundai. Buddy Rue. Easiest sale of my life. He had all of the finance and numbers done before I even got there. He worked hard to get everything I asked for fixed. He went above and way beyond. 10/10 recommend Buddy & Gates Hyundai!
Katie James
Jun 07, 2022
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I had a good experience buying my car! But I got a oil change done recently, I went home and they didn't screw in my undercarriage protector. At first I thought something hit me but the protector dropped and looked like some screws were ripped out. I went back to fix it, they said I ran over something and that it would cost me $500 to replace it. I got a second opinion from Miller Tire, they popped it and screwed it back in for free.
Dylan W.
Apr 29, 2022
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Good experience all around, Billy in service center took care of all my questions and opinions and never once got irritated; which if I had a customer like I myself I'd have gotten fired. Thank You Billy and Gates Hyundai! You guys rock. New engine installed!
David Hayes
Apr 08, 2022
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Mike Vescio lied to my face about how much they were going to give me on trade in. He scribbled some stuff down, I signed, then when the final paperwork came and the numbers were different, he and a manager magically couldn't find the paper I signed but they claim it was my fault that I was just confused. Liars. That moment soured me on this place, but I needed the car. Now we're three weeks later and this dealership has NOT paid off my trade-in: Yes, I'm still making payments on a car THEY have! Pure incompetence. Edit: 4 weeks later and it is paid off. Avoid at all costs.
Douglas Black
Feb 06, 2022
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Very poor experience with Gates Hyundai service and with Hyundai warranty. Have bought several vehicles from the Gates group but I am no longer a customer. Gates and Hyundai refuse to fix a problem with my car, the service manager was rude and walked away mid-conversation, the GM would only repeat what the service dept found and did nothing extra to assist and the Hyundai warranty is useless. Stay away from this dealer and the Hyundai brand. Reliability is terrible.
Bobby Goodpaster
Jan 26, 2022
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Gates Hyundai service center handled my Hyundai Engine Recall in a very professional and timely manner. I could not have been more satisfied with the overall customer service and the communication of Gates Hyundai. A big Thank you also to Danielle for all of your hard work and answering any questions I had.
