Rock Auto

I recently bought a 2006 Toyota Tundra from Rock Auto. The whole car buying process went smoothly. The ladies in the office are friendly and always answered my questions. I will definitely buy another vehicle from Rock Auto in the future.

Terrible place! The owner and staff are very very rude! Will never purchase anything from them again and we will just leave it at that.

Worst experience EVER. As a single mom I decided instead of buying junk from a random person I would just spend more money and get a good vehicle from a lot. 4500 down and a week later had to have it towed, fixed that problem, a week later had to have it towed again, had to have the starter replaced, then two days later on my way home I broke down and again had to have it towed.

Wish I would have looked at reviews first because I guarantee I would have NOT attempted to get a vehicle from them. Now i'm without a vehicle, over 8,000 dollars spent on something that I was only able to drive about a month with all the times it was down. Also ladies in the office are rude and need some customer service training! (Customer service is everything) My opinion. shop for your vehicle elsewhere. Not to mention can't even offer to get you in another vehicle.

Do not do business with them. Their note pay system is a a nightmare and just one more way for them to screw you over. One of the women in the office is also terrible, their system messed up paying my note and she immediately got an attitude with me

I called about buying a car the lady was rude and unhelpful and just told me to look at their site which had nothing on it Not the kind of people I would want to do business with I wouldn't even give this place 1 star unfortunately I can't lower than 1 avoid rock auto

Everything is overpriced, which is to be expected from a dealer like them. My issue with them was paying my note, every month there was a new issue with getting my payment through and they refuse to take any accountability for it.

If you are going to buy from them you better make sure you are ok with the BIG possibly of it getting reposed at the slightest inconveniences and DONT be late on a note just warning you they do have trackers on every vehicle

Bought a vehicle about a month ago from them. Had some minor issues I discovered during the test drive, which I brought to their attention. In their defense they did fix them/pay to have them fixed. However, the ac stopped working about a week after I bought it. Took it to a mechanic and it's got a pretty bad leak. With a leak that bad and as fast as it stopped working, I suspect they just charged it up to make it seem like it worked and now I have to pay to have it fixed. This just seems deceptive to me and I definitely won't be going back when the time comes to buy another vehicle.

Payed $500 to have them hold a vehicle for me and had a big family emergency in Florida and they won't even let me use the money towards a different vehicle or give a few days to get back to Texas. It seems like the last thing they want to do is try to work with you.

I purchased a vehicle from Rock Auto last summer, it was a pleasant experience. Then this week, I received a letter letting me know that Rock Auto has sold my account and my information. I realized that this has become a normal business practice but I am old school. I made a hand shake agreement and they sold out my information. Bad form, truly unconscionably bad business. Charles Blanford