Business Details
Your Trusted Buick & GMC Dealer in Henrietta, NY
At Bob Johnson Buick GMC South, we are dedicated to providing an unparalleled automotive experience for our customers in Henrietta, NY. With a focus on quality and customer satisfaction, we offer a comprehensive selection of new and used Buick and GMC vehicles, backed by expert sales guidance and personalized service. Our team of certified professionals is committed to helping you find the perfect vehicle to match your lifestyle, needs, and budget. We pride ourselves on transparency, competitive pricing, and a seamless purchasing process, ensuring every visit to our dealership is both enjoyable and rewarding.Our service department maintains the highest standards of excellence, utilizing factory-trained technicians and genuine parts to keep your vehicle performing at its best. As a trusted member of the Rochester automotive community, we strive to build lasting relationships with our customers through integrity, expertise, and exceptional service.
Services
New Vehicles
Used Vehicles
Vehicle Financing
Service & Maintenance
Parts Sales
Highlights and features
- We offer expert sales guidance from experienced automotive professionals.
- Our competitive financing options help you drive away in your dream vehicle.
- We provide factory-trained technicians for premium service and repairs.
- Our inventory includes the latest Buick and GMC models with transparent pricing.
- We guarantee a seamless purchasing process with no hidden fees.
What people say
Expert sales guidance
Seamless purchasing process
Competitive financing options
Factory-trained technicians
Genuine parts availability
Services
New Vehicle Sales
Explore our extensive inventory of new Buick and GMC models, including SUVs, trucks, and sedans. Our sales team provides expert guidance to help you select the perfect vehicle for your lifestyle. Competitive pricing and exclusive offers ensure you get the best value.
Used Vehicle Sales
Discover certified pre-owned Buick and GMC vehicles with detailed history reports and competitive pricing. Our inventory includes well-maintained models to suit every budget and need, backed by our commitment to customer satisfaction.
Vehicle Financing
Access tailored financing solutions through our partnerships with leading lenders. Our finance team works to secure competitive rates and flexible terms, making vehicle ownership accessible for customers with varying credit profiles.
Service & Maintenance
Trust our factory-trained technicians for routine maintenance and complex repairs. We use genuine parts and advanced diagnostic tools to ensure your Buick or GMC performs reliably, with services ranging from oil changes to brake repairs.
Parts Sales
Find genuine Buick and GMC parts for your vehicle's maintenance and repairs. Our parts department offers expert assistance and quick availability to keep your vehicle running smoothly with manufacturer-approved components.
Questions
What new Buick and GMC models are available?
We offer the latest Buick and GMC models, including the Envision, Terrain, Sierra, and Yukon. Visit our inventory page for real-time updates on available vehicles.
Do you provide financing options?
Yes, we offer competitive financing through partnerships with leading lenders, including GM Rewards Auto Loan Savings Program and special offers for qualified buyers.
What service hours are available?
Sales hours: Mon-Thu 9AM-7PM, Fri 9AM-5PM, Sat 9AM-4PM. Service hours: Mon-Fri 7:30AM-5PM. Closed Sundays for both departments.
Can I schedule a test drive online?
Yes, use our online scheduling tool to reserve a test drive for any new or pre-owned vehicle in our inventory at your convenience.
Do you offer parts and accessories?
We provide genuine Buick and GMC parts, along with customization accessories, available through our parts department during regular business hours.
What sets your dealership apart?
Our commitment to transparency, competitive pricing, and personalized service from experienced professionals like Mark Houser and Dennis Akselrod ensures a superior automotive experience.
Reviews (7)
Sherry Kolb
Jun 12, 2022
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Everytime I have to have work done, which isn't often, but when I do they are very respectful, courteous & quick to get the job done.
Craig Sleeman
May 22, 2022
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Truck was dropped off for oil change and for diagnosis of back tailgate release button. The Button did not work and has not worked for a month. Easy to see a new one is needed. I dropped the truck off at 1:39 pm. After one hour and twenty minutes I approached the service desk at 3:00 pm. The service agent stated he would go and find out what state the truck was in. After no return of infomration from him I approached the desk again at 4:00pm. ANOTHER HOUR after I had inquired.
It took over 2.25 Hours to complete an oil change and to tell me that my tailgate did not work. When asked to make an additional appointment I was told that I would be notified when the part was in. That time frame for a brand new 2022 GMC 2500 is a bit out there considering the truck is new. No motion to apologize for the delay in the service was made. Maybe a, sorry or Hey we are going to cover the oil change for the addtional wait time would have been sufficent. NOT HAPPY WITH THIS SERVICE CENTER!
It took over 2.25 Hours to complete an oil change and to tell me that my tailgate did not work. When asked to make an additional appointment I was told that I would be notified when the part was in. That time frame for a brand new 2022 GMC 2500 is a bit out there considering the truck is new. No motion to apologize for the delay in the service was made. Maybe a, sorry or Hey we are going to cover the oil change for the addtional wait time would have been sufficent. NOT HAPPY WITH THIS SERVICE CENTER!
Todd Caza
May 15, 2022
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Dennis Akselord was amazing to deal with. Felt very comfortable with no pressure to purchase. One of the best sales experiences I've had. Great customer service from Dennis!
Sean Re
Apr 21, 2022
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Bob Johnson. Not sure how to put this, but I truly wish that they haven't purchased half of the decent dealerships in the Rochester area. Every since they have, it's been poor organization and service. I understand what the Pandemic has done to most of the dealership but let's make it manageable for the people. I have my vehicle in for repair after a deer accident and they told me parts will be 2 months until they are in. "since it was still drivable".
Two and a half months later they called me to bring in my vehicle. Currently it's been a month since I've dropped my vehicle off and it's still not repaired. Why would I ever bring in a running functional vehicle if parts are still back ordered. Communication is horrible! Still paying for a rental car "out of pocket" since they will not help, and are not actively trying to help me in any form other then to call corporate. Expectation so high but surely disappointed.
Two and a half months later they called me to bring in my vehicle. Currently it's been a month since I've dropped my vehicle off and it's still not repaired. Why would I ever bring in a running functional vehicle if parts are still back ordered. Communication is horrible! Still paying for a rental car "out of pocket" since they will not help, and are not actively trying to help me in any form other then to call corporate. Expectation so high but surely disappointed.
Heather Gilbert
Apr 06, 2022
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Do not use this service department. I dropped my car off to get an oil change, my ongoing shift to park issue with my GMC Acadia and my cruise control issue. I dropped off while on vacation so they had 4 and 1/2 full business days to fix these issues. First issue was while I bought out my lease and extended warranty from Bob Johnson they couldn't find it because they don't talk to each other. In addition after having my car for 4.5 days I still have the driver assist error and cannot use my cruise control.
No mention that they couldn't fix it was made. So basically it took then 4 days to do my oil change. Extremely frustrated that my car still has error messages. Also buying your lease and warranty from them still doesn't make using it easy so be sure to get your services done where it works best For you.
No mention that they couldn't fix it was made. So basically it took then 4 days to do my oil change. Extremely frustrated that my car still has error messages. Also buying your lease and warranty from them still doesn't make using it easy so be sure to get your services done where it works best For you.
Chris Bernhard
Jan 17, 2022
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Service writer was very professional. However, they did not tighten the drivers side strut tower which caused an issue a few weeks later. The strut tower was loosened so they could replace a failed lifter and bent push rod. Note- This 2021 Yukon had 9,000 miles on it and they only replaced that one lifter and not the whole bank. Not, going back. Took the Yukon to Victor Chevrolet to tighten the loose strut tower. I have had this SUV for 7 months and it has been in the shop 2 of those months. I am strongly, considering and GM buy back.
Jake Kersbergen
Dec 13, 2021
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I had my battery replaced and the service was great. Two weeks later my car shuts off while driving and I had to have it towed back to the dealer. I thought it was an electrical problem but it turns out it was a loose battery terminal. Not happy! If you tighten the terminal properly the first time this doesn't happen. This cost me time and money and 5 days without a car because of Thanksgiving. Do the job right the first time, that's what I paid you for!
