Business Details
50+ Years
experience
Your Trusted Auto Dealership in Bristol, TN
Since 1961, Wallace Imports of Bristol has been a family-owned and -operated dealership dedicated to exceeding customer expectations in the automotive industry. Our commitment to excellence is reflected in our recognition as one of Tennessee and Southwest Virginia's most awarded dealerships, including accolades like the Kia Dealer of Excellence Award and Subaru Customer & Community Commitment Award. Our service center employs highly trained technicians certified by ASE, OEM, and I-Car standards, utilizing state-of-the-art facilities and genuine factory parts for all repairs. We prioritize customer satisfaction through transparent dealings, competitive trade allowances, and a streamlined purchasing process.Our community involvement spans partnerships with local organizations like the Crossroads Medical Mission and Ballad Health Island Road Cancer Center, reinforcing our role as neighbors and civic stewards. With locations for Kia, Volkswagen, and Subaru brands, we offer new and certified pre-owned vehicles alongside comprehensive financing solutions. Our amenities include four customer lounges with complimentary refreshments, two free oil changes on qualifying purchases, and complimentary service loaner vehicles. Our decades-long reputation for honesty and quality service continues to attract customers from Bristol, TN, and surrounding areas including Johnson City, Kingsport, and Abingdon, VA.
Services
New Vehicles
Used Vehicles
Certified Pre-Owned
Financing
Service Repair
Parts Sales
Collision Center
Loaner Vehicles
Vehicle Trade-Ins
Carfax Reports
Details
- Year established: 1961
Highlights and features
- Family-owned since 1961 with proven industry expertise
- Higher-than-market-value trade allowances available
- Certified technicians with ASE and OEM credentials
- Community involvement through local organization partnerships
- Financing solutions for all credit situations
Associations and certifications
- ASE
- OEM
- I-Car
- Kia Collision Repair Facility
- Subaru Collision Repair Facility
Services
New Vehicles
Wallace Imports offers the latest Kia, Volkswagen, and Subaru models with factory warranties and cutting-edge technology. Our inventory includes popular models like the Subaru Outback, Kia Forte, and Volkswagen Atlas. Customers benefit from competitive pricing, special incentives, and expert guidance from our sales team to find their ideal vehicle.
Certified Pre-Owned
Our certified pre-owned program features thoroughly inspected vehicles with remaining factory warranties. Each unit receives a complimentary Carfax report and meets strict quality standards. Customers enjoy peace of mind with access to financing options and the same exceptional service as new vehicle buyers.
Service Repair
Our state-of-the-art service center handles all maintenance and repair needs using genuine OEM parts. ASE-certified technicians specialize in Kia, Volkswagen, and Subaru models. Services include oil changes, brake repairs, and collision restoration with complimentary loaner vehicles available during repairs.
Financing
We provide tailored financing solutions for all credit profiles, including no SSN required applications. Our financial experts help customers secure competitive rates through multiple lending partners. Special programs available for first-time buyers and those with previous credit challenges.
Collision Center
Our I-Car certified collision center offers complete accident repair services using factory-grade equipment. We handle insurance claims coordination and guarantee quality repairs on all makes. Features include complimentary damage assessments and lifetime warranties on repair work.
Questions
What brands do you offer at Wallace Imports?
We specialize in Kia, Volkswagen, and Subaru vehicles, offering both new models and certified pre-owned options across all three brands.
Do you offer financing for customers with bad credit?
Yes, our finance team works with multiple lenders to provide solutions for all credit situations, including no SSN required applications.
What service hours are available?
Our service department operates Monday-Friday 7:30AM-5:30PM, Saturday 8:00AM-1:00PM, with emergency service available after hours.
Are your technicians certified?
Our service team holds ASE, OEM, and I-Car certifications, with specialized training for Kia and Subaru collision repairs.
Do you provide loaner vehicles?
Yes, we offer complimentary loaner vehicles during service appointments to ensure customer mobility.
What community initiatives do you support?
We actively support local organizations including Crossroads Medical Mission, Anderson Elementary, and the American Heart Association through sponsorships and donations.
Reviews (4)
Tabitha King
Jun 15, 2022
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David was our sales person, he was brash but fully honest and I loved that. He was up front about everything, good and bad. At the end we got the right car for me, a nice discount, a full tank of Premium gas, and got the inside and out detailed! Absolutely wonderful.
Rachael King
Jun 10, 2022
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David has been exceptionally respectful and honest and has helped my sister so much. We only came to browse and start the process of looking at vehicles to purchase. We test drove it and he is so personable and I'm so glad that he was the one helping us! I wish there was more people like him in the world, thank you David! This review is the best thing I can do to help you back, and I hope your karma comes to bless you and your family!
Sarah Musick
Apr 24, 2022
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If you're looking for someone to make your car buying experience smooth and easy, Austin and Brian are who you should ask for! I had a great experience buying my Crosstrek here! Highly recommend and definitely will be coming back in the future!
Dianna Apple
Feb 07, 2022
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Excellent car buying experience I have had in a very long time. Thanks to salesman Mr Nelson aka. Sarge. He was very thorough. Thank you so much and I love my new car.
