Business Details
50+ Years
experience
Your Trusted Ford Dealer in Norwood, MA
At Jack Madden Ford, we believe car buying should feel personal, honest, and stress-free. As a family-owned dealership since 1954, we have built our reputation on treating customers like neighbors, offering great deals, and providing outstanding service. Our commitment to the Norwood, Canton, Stoughton, Dedham, Sharon, Westwood, Walpole, and Greater Boston communities has made us a trusted name in the region. With a focus on transparency and genuine care, we help customers find vehicles they truly love. Our team of certified technicians ensures every Ford vehicle receives expert maintenance and repair services.As the number one commercial Ford dealer in New England, we offer the largest inventory of new and used Fords, including certified pre-owned vehicles. Our state-of-the-art service center and flexible financing options make us a one-stop shop for all automotive needs. We proudly support local organizations like Norwood Softball and have earned Ford's President's Award multiple times. Whether you're purchasing a new truck, scheduling service, or exploring financing options, our goal is to create lasting relationships built on trust and exceptional service.
Services
New Ford Vehicles
Used Cars
Certified Pre-Owned
Service Department
Parts Department
Mobile Service
Financing Options
Trade-In Services
Commercial Vehicles
Fleet Sales
Details
- Year established: 1954
Highlights and features
- Family-owned for over 70 years with deep community roots.
- Certified Ford technicians provide expert vehicle maintenance and repairs.
- Largest commercial Ford inventory in New England.
- State-of-the-art service center with ASE-certified professionals.
- Award-winning service recognized by Ford's President's Award.
Associations and certifications
- National Institute for Automotive Service Excellence (ASE)
Services
New Ford Vehicles
We offer the latest Ford models, including F-150s, Broncos, Explorers, and electric vehicles like the Mustang Mach-E. Our inventory caters to both personal and commercial needs with best-in-class towing, payload capacity, and advanced technology features. Customers benefit from transparent pricing, expert guidance, and financing options tailored to their budget.
Used Cars
Our used car selection includes quality inspected vehicles under $25k, with complimentary CARFAX reports. Certified pre-owned Fords undergo rigorous inspections and come with extended warranties, roadside assistance, and satisfaction guarantees. We ensure every used vehicle meets Ford's high standards for performance and reliability.
Service Department
Our ASE-certified technicians provide oil changes, brake repairs, tire rotations, and complex diagnostics using genuine Ford parts. Services include FordPass app integration for scheduling and rewards tracking. The Oil for Life Program offers lifetime oil changes for qualifying customers at a fixed price.
Mobile Service
Ford Mobile Service brings maintenance to your location, including oil changes, brake services, battery replacements, and recall work. Factory-trained technicians use Ford-approved tools and parts, ensuring convenience without compromising quality. Service availability depends on location and dealer capacity.
Financing Options
We offer competitive financing rates, lease agreements, and commercial credit applications. Our team helps customers secure pre-approval, compare payment plans, and understand tax incentives like the Section 179 deduction for business vehicles. Flexible terms cater to various credit profiles.
Questions
What new Ford models are available?
We stock F-150s, Broncos, Explorers, Mustang Mach-Es, and commercial vehicles. Visit our inventory page for details.
Do you offer financing options?
Yes, we provide loans, leases, and commercial financing with competitive rates. Apply online or contact our finance team.
What services does your service department provide?
We offer oil changes, brake repairs, diagnostics, tire services, and more using genuine Ford parts and certified technicians.
Is there a loyalty program for maintenance?
Yes, our Oil for Life Program provides lifetime oil changes for qualifying new vehicle buyers at a fixed price.
What areas do you serve?
We serve Norwood, Canton, Dedham, Sharon, Foxborough, Greater Boston, and surrounding Massachusetts communities.
Can I schedule service online?
Yes, use our website or the FordPass app to book appointments, request parts, and track maintenance history.
Reviews (6)
Michael Pascarelli
Jun 07, 2022
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I called over a week ago for a oil change and inspection they said I need to make a appointment. They said that Tuesday the 31st was available but I would need to leave it for the day. So I dropped it off Monday night left the keys in the drop box. I got a call at 3:30 on Tuesday and they said it hadn't even been brought in to the shop and wanted to know if I wanted to leave it or pick it up. This is a work vehicle I loose money everyday it sits around.
I was furious and had already pushed the jib I was going to do on Tuesday so I could have it serviced and now they wanted me to loose another day. How do you get backed up I made a appointment a week in advance for something that should be a drive in service and I needed to leave it all day and you still didn't get it done. I can't afford to leave my work truck all day for a oil change and inspection for another day.
I was furious and had already pushed the jib I was going to do on Tuesday so I could have it serviced and now they wanted me to loose another day. How do you get backed up I made a appointment a week in advance for something that should be a drive in service and I needed to leave it all day and you still didn't get it done. I can't afford to leave my work truck all day for a oil change and inspection for another day.
Ronald Vorce
May 07, 2022
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They told me that I could test drive a car, I drove an hour to see them and then they told me I couldn't drive the car. The sales rep I spoke to on site was combative and disrespectful. The manager ended up being respectful and explained the company policy and the miscommunication. If you're going to visit or set up a test drive I suggest you speak with a manager to avoid those miscommunications
Albi G.
Mar 21, 2022
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** Be aware Works package is not honored*** This must be the only dealer in the state of Mass that does not honor the Works service package. Vehicle has been serviced here since purchasing. Scheduled appointment, asked specifically for works service which for the last 3 years has been around 65.00$ and confirmed. As soon as I show up the service person says the works has been split into to services which will be 115.00$. Called 3 local dealers in the vicinity and they all honor the works at 65. Very shady practice to lure costumers and charge them almost double. One way to loose a costumer for sure.
Diane English
Feb 16, 2022
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My car broke the serpintine belt one night recently. I had it towed to them first thing in the am just leaving it in the lot. Despite a busy schedule they squeezed me in with arrangements next door for a car to use until next am when I could just pick it up. All so convenient and efficient
Merkulow Dmytro
Jan 22, 2022
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Poor experience with staff, made request for Maverick online, first get confirmation that its available for test-drive, then was notified that it's not when was 5 minutes from them. Asked to person in email to notify when car will be available and asked for delivery times. and was recommended to "order it online". They don't want you, if can't use you in person. poor customer service.
Photo Albums
Dec 23, 2021
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Dealer markup on F150 lightning. Most dealers not doing this. They're also not respecting the order in which their customers reserved. Looks like a prime example of why people hate car dealerships. Go here if you want to get jerked around. -Uncle Jasper
