Business Details
22 Years
experience
Your Trusted Car Rental Service in West Springfield, MA
Infinity Auto Rental has been dedicated to providing exceptional car rental services since 2004. With over 35 years of combined experience in the auto rental industry, we pride ourselves on offering clean, reliable vehicles at competitive prices. Our family-owned business prioritizes personalized service, understanding that each customer's needs are unique. We handle insurance replacements seamlessly, offering direct billing to insurance companies and dealerships.As an authorized UHAUL dealer, we also provide larger rental vehicles for moving needs. Our commitment to transparency ensures no hidden fees or unnecessary add-ons, and our proximity to local attractions, hotels, and colleges makes us a convenient choice for travelers and residents alike.
Services
Car Rentals
Insurance Replacements
UHAUL Rentals
Vehicle Sales
Electronic Toll Policy
Details
- Year established: 2004
Highlights and features
- We offer 35 years of combined auto rental experience.
- Our family-owned business prioritizes personalized customer service.
- No hidden fees or unnecessary insurance add-ons.
- 24/7 UHAUL pick-up/drop-off available through key box access.
- We handle all direct billing for insurance replacements.
Associations and certifications
- UHAUL Dealer
What people say
Excellent service
Clean vehicles
Professional staff
No hidden fees
Seamless insurance process
Services
Car Rentals
We offer daily and weekly rentals for compact, midsize, full-size, and SUV/minivan vehicles. All rentals include 100 free miles daily or 900 weekly, with optional unlimited mileage. Our clean, well-maintained fleet ensures reliable transportation for personal, business, or insurance replacement needs.
Insurance Replacements
We handle direct billing with insurance companies and dealerships for accident-related rentals. Our streamlined process eliminates customer paperwork, offering immediate vehicle access while coordinating with insurers. This service includes midsize and full-size vehicles for temporary transportation during claim processing.
UHAUL Rentals
As authorized UHAUL dealers, we provide 24/7 access to moving vehicles for small jobs or full-home relocations. Key box systems enable after-hours pick-up/drop-off. Our UHAUL partnership expands rental options beyond standard passenger vehicles to accommodate large cargo and furniture transportation needs.
Vehicle Sales
We sell both never-rented and retired rental vehicles with full maintenance history. Our inventory includes cars previously used in our rental fleet, offering reliable pre-owned options. All sales vehicles undergo thorough inspection to ensure quality and customer satisfaction.
Electronic Toll Policy
Our electronic toll policy provides transparent billing for toll road usage. Customers receive detailed statements with no additional service fees. This system simplifies toll payments during rentals while maintaining cost accountability for frequent or long-distance travelers.
People
Joseph Gallo
President
Joseph Gallo brings decades of auto rental expertise to Infinity Auto Rental. As founder, he oversees daily operations and maintains the company's commitment to exceptional service. His hands-on approach ensures personalized attention to customer needs.
Heidi Gallo
Secretary, Treasurer
Heidi Gallo manages financial operations and administrative functions at Infinity Auto Rental. Her organizational leadership supports the company's efficient service delivery and financial transparency. She works closely with customers on billing and account management.
Questions
What are the rental requirements?
Renters must be 21+, have a valid driver's license, and major credit card or full insurance coverage on their personal vehicle.
Do you handle insurance replacements?
Yes, we coordinate direct billing with insurance companies and dealerships for accident-related rentals without customer paperwork.
Are UHAUL rentals available 24/7?
Yes, our UHAUL rentals offer 24/7 pick-up/drop-off through on-site key box access.
What areas do you serve?
We primarily serve West Springfield, Belchertown, and Springfield, MA with convenient access for New England college visitors.
What vehicle types are available?
We offer compact to full-size cars, SUVs, minivans, and UHAUL moving vehicles for various transportation needs.
How does the return process work?
Return vehicles with the same gas level as received. Insurance rentals require coordination with your provider for final billing.
Reviews (7)
Drew Flye
Jun 23, 2021
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Rented his beige 2008 Chevy Malibu in March decent car for the rental price. Just three very minor issues. Check engine light on for gas cap, loud muffler, and needed either a strut or sway bar link on right rear. Would definitely go back again
Melissa Caffrey
Mar 04, 2020
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The people who own this place are wonderful. They took such great care of my family! I was stranded with 6 kids for a short time and they were nothing short of amazing! Go see them! You wont be disappointed!
Eb Bush
May 15, 2019
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I would give this place 0 stars if i could the owner joe took money off my wifes disability card without being authorized to do so. He then told me to take him to court. If you rented a car i would check your statement. He is a cheat and a lier. Fraud charges will be what goes to court. Good luck
William Lonis Ii
Dec 10, 2018
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Fair prices, but some cars are not worth their rental prices, the rental we had just for one day had a few problems with it and some sensors, customer service was great though
Christopher Behrens
Jun 27, 2018
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I wouldn't use them again. The car we rented was stained in the interior and stunk. It was also unsafe. The steering was not accurate when going around bends. The tie rods or ball joints were bad and the car would tilt and dangerously suddenly head in toward the inside of the turn. When I described it to the owner there was no apology, just an "I know what that is" and a strange confession that he can't keep the cars in working (safe) order. It was an old beater car that looked like it had seen quite a history and frankly wasn't worth the inexpensive rental price.
Nikky Gonzalez
Jan 07, 2018
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First Joe is the greatest! Always nice, extremely accommodating. I've rented cars many times and have NEVER had a problem. Variety of cars and is the cheapest rate in the area. Have and will recommend him to family and friends.
Jillian C.
Oct 27, 2017
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Great price, friendly owner. Not sure if any of the cars are specifically non-smoking, but if you're sensitive to that you should call and ask
